stevland
@stevland
Admin
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Joined: Jun 30, 2016
Last seen: Jun 16, 2026
Topics: 6 / Replies: 1175
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I'm afraid the sticky bar icons have to be white. That is a hard limitation of the design for now. I'll have to suggest that you make the sticky bar ...

5 years ago
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P.S. It sounds like it will be fixed by upgrading. So maybe start there.

5 years ago
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Sounds like an osTicket issue, rather than an osTicket Awesome issue. What happens if you try it from vanilla osTicket? (press Shift + O) Actually, ...

5 years ago
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I'm afraid there is no elegant way to do this. The layout "breakpoints" (to use web design nomenclature) are hard-coded and it would be nearly imposs...

5 years ago
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Thanks, @JulienVDC!

5 years ago
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Hey @theteflacademy, Thank you for the very detailed bug report and screenshots. Very helpful! I added this to my list of things to address and will...

5 years ago
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Hi @Devi1903, Perhaps someone else will jump in with ideas. But, speaking for myself, this is beyond the scope of what I have time to think about. K...

5 years ago
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@ccrinfinitum, I sent it to your Gmail account on March 22nd. I forwarded another copy to you just now. Check your Spam folder.

5 years ago
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Hi @JulienVDC, That is an upstream issue, actually.  In other words, it is an issue with osTicket itself. When they implemented customizable T...

5 years ago
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Hi @itcubed, I have been working intimately with osTicket for close to a decade now, and people keep making me aware of features that I had no idea e...

5 years ago
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Yeah, that is a tall order @Devi1903. The problem is, unlike the fields in the first blue circle, the fields in the second circle are not static. Th...

5 years ago
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Fetching external dependencies slows down the user experience Are you sure about that? The conventional thinking (as far as I've always heard) is that...

5 years ago
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Thanks for jumping in, @Shimo. This is more of an osTicket question (rather than an osTicket Awesome question). But @Shimo is correct. I will mark t...

5 years ago
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I'm sorry @charlesjr, this is beyond the scope of what I can help you with.

5 years ago
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Hi @radaeepdf, I replied to your email. Cheers.

5 years ago
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@Integrities I'm sorry for the delay, but I checked and confirmed that I did send an invoice to you a few days ago. If you did not receive it (and you...

5 years ago
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Thanks for your follow up, Oliver. I added shift + e to the latest release. But I've now added your last message to my To Do list and I will review i...

5 years ago
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Hi @bcrawley You did post about this a few months ago here. I could not reproduce the issue on my end. In fact, I've never seen information in a tick...

5 years ago
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5 years ago
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If you would like me to take a look I'll be happy to figure out what is going on. If so, please fill out sections 1, 2 and 7 of this form.

5 years ago
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Is there a possibility to change the one to lose the rights to get the logo? Sorry, I do not understand the question. Is it possible to change the fon...

5 years ago
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You cannot change priority, or you will break the code. But I think you can change priority_desc to whatever you want (for example, 'Emergência').

5 years ago
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Hey Charles it looks like you renamed the priorities. Did you not realize that you broke the priority colors when you modified the ticket_priority ta...

5 years ago
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It's super weird. I installed osTicket Awesome for a new customer the other day. And then I ran into this glitch. But later, when I went back to fig...

5 years ago
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It's been a few weeks so I'm going to mark this ticket as resolved. But feel free to add an update at any time.

5 years ago
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Okay I have figured out what is going on. You moved your Ticket Queue columns around, but my code changes did not anticipate that and was not flexibl...

5 years ago
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Did that work? It's been a couple of weeks so I will mark this as resolved, but feel free to post an update at any time.

5 years ago
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After updating the plugin, did you clear Safari's browser cache? Unfortunately I do not have access to a Mac right now, so I can't test MacOS Safari....

5 years ago
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Obviously there isn't anything I can do to help you right now. I know I said this: Search this forum for the terms ‘white’ and ‘blank’. I know this t...

5 years ago
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Hi Oliver, This is a great idea. It will be added in all future 1.15.x releases. In the meantime you can open /osta/js/mousetrap.js, add the followi...

5 years ago
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Sorry for the late reply. Please fill out this form (at least sections 1 and 2) and I will take a look.

5 years ago
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I’m very surprised that anyone who is running a recent release is seeing this issue. But here is a nuclear fix. Copy / paste the following to Admin ...

5 years ago
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Thank you for the report. Please replace <span style="color: #008000;">/include/plugins/attachment_preview.phar</span> with thi...

5 years ago
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Hmmm. Please try clearing your browser cache. If that doesn't fix this glitch, let me know.

5 years ago
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Hi @NIcholasjansen, Just a quick note to let you know that I have received your form submission and I will look into this soon.

5 years ago
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Hi guys,  Please see this for the cause and a couple of solutions:

5 years ago
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Thank you for the report, @Shimo. We are looking into this.

5 years ago
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Thank you for sharing this, @james!

5 years ago
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Oh, that's weird. It is definitely not happening on this end, at least in Chrome. I don't have access to Safari at the moment, but I'll check later. ...

5 years ago
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I am not seeing that on this end. Can you please send a screenshot?

5 years ago
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Hmmm I can't reproduce that on my end. What happens when you switch over to vanilla osTicket (by pressing SHIFT + O)? Are the fields populated ove...

5 years ago
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Yikes! I'm at a loss. Thanks for letting me know.

5 years ago
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Hi @jdelisle, I logged into your installation and fixed the "long answer" fields. I also took the liberty of fixing a few other minor layout irregula...

5 years ago
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Você já tentou limpar o cache do navegador? --- Have you tried clearing your browser cache?

5 years ago
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@lafr That is exactly what I intend on doing once things begin to settle down in the next month. @james Thank you for your kind offer of support. I j...

5 years ago
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It is totally possible, and it isn't hugely complicated. But it is beyond the scope of what I can offer to do for free. You can easily figure out how...

5 years ago
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That looks really useful. But it is beyond what I can support, but I'll give you a couple thoughts. When you installed osTicket Awesome, did your Pf...

5 years ago
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@supportcomplavis-de, Thank you for bringing this to my attention. It appears that an upstream change of code in osTicket resulted in my fix being o...

5 years ago
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Eché un vistazo y así es como funciona osTicket por defecto. Ningún archivo adjunto está incluido en el correo electrónico. Probablemente haya una for...

5 years ago
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Thanks for your support @webtekpc!

5 years ago
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That's the spirit! 😀

5 years ago
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I see that the priority colors are not showing up as intended.  Is this a new installation? You may need to clear your browser cache. But if yo...

5 years ago
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Hi @webtekpc, Thank you for your concern and sorry for my absence. Also, thank you for sharing your solution.

5 years ago
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Nope, sorry those are my only suggestions. But again, this is actually an osTicket question. By asking it here you on have the potential of receiving...

5 years ago
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@qcmadmin Everything you've said is accurate and completely true. I apologize for having disappointed you. I'm catching up and hopefully I will hav...

5 years ago
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Leider unterstützen wir das Google 2FA-Plugin derzeit nicht. Die Version für Version 1.15 (die in Kürze verfügbar sein wird) enthält eine integrierte...

5 years ago
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Hi @Markus, I'm sorry for my prolonged absence.  I see that this type of issue ("Cannot regenerate session id") occurs from time to time with o...

5 years ago
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You should upgrade to a more recent version. And if you are still experiencing the first issue after doing so, please let me know. But for now as I ha...

5 years ago
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I apologize for the late reply, @NIcholasjansen. @darklord is correct, the New Reply icon is now a green arrow. His advice to clear your browser c...

5 years ago
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I apologize for my extended absence, @JulienVDC. I am at a complete loss as to why uploaded files would be disappearing from the server. Is it possi...

5 years ago
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Oops, @kkrumm is a customer who has helped a lot of other customers in this forum in the past. But in this case, unfortunately, he must not have been...

5 years ago
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Hi @eprius, Thank you for the screenshots. In the first screenshot the "adicionar usuario" button is misaligned.  This will be fixed in any of...

5 years ago
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You should have received it yesterday. I apologize for the delay.

5 years ago
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You both should have received your invoices now. I apologize for the delay.

5 years ago
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¿Qué versión de osTicket Awesome estás usando?

5 years ago
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@qcmadmin, Hey guys, Thank you for your concern and I'm sorry for my absence.  I am working hard on sending out invoices, catching up on suppo...

5 years ago
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I'm still working out a couple of snags with v1.15. No timeline yet, sorry. But if you're an existing customer you will be signed up to the newsletter...

6 years ago
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Yes, please see this post:  

6 years ago
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Hi @neublck, Here is the error you are receiving: Der Upgrader unterstützt eine Aktualisierung vom aktuellen Patch [add628927ee030469f5d3272ebda1e16]...

6 years ago
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Sorry for the delayed response. I see you opened another post regarding this issue so I will mark this one as resolved and respond to you over there.

6 years ago
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I'll mark this as resolved, but you can still reply if you so choose.

6 years ago
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Hmmm. I have not seen that before. What version of osTicket were you running before installing osTicket Awesome? If it is really old (e.g. v.10.x) y...

6 years ago
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Hi @Dimatek, I am on the road at the moment, but here are the things that come to mind that I will suggest... Check your web server logs for relevan...

6 years ago
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I see that there is an issue with hard-coded links. I will fix this in the next release.  For now I have fixed it on my end so that the problem ...

6 years ago
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It sounds like you may be using the Attachments on the Filesystem plugin, is that correct?

6 years ago
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Hi @JulienVDC, Hmmm. That's an odd one. When you upload a logo or a background it resides in the osta/uploads/ directory. When the files "disappear...

6 years ago
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I can't reproduce the issue on this end. I'm on the Ticket Settings and Options page using PHP 7.3.13 // MySQL 5.5.45 // Microsoft-IIS/10.0 and, as f...

6 years ago
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Hi @pifane, As it turns out, the fix is quite easy. And I have to thank @jsusoy for helping me discover the issue. Please download and extract this ...

6 years ago
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Hmmm. Again, I am not seeing that on this end. I checked both the Open New Ticket pages on the Staff and the Client sides. If you would like me to ta...

6 years ago
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Oops, I forgot to include my screenshot in my last post. It sounds like you are going to the Add Sub Queue. Don't go there! Go to Edit. Are we on ...

6 years ago
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I can't reproduce this issue on my end. But, if you are willing to grant me temporary admin access, I'd be happy to take a look and figure out what i...

6 years ago
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Hey guys,  I'm sorry for the delayed response.  I have actually looked into this a couple of times and I tried unsuccessfully to figure ou...

6 years ago
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Hi @CompuTechITGmbH, I'm sorry, I do not have any idea what I am looking at. What is the Windows batch file for?

6 years ago
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Hi @Markus, Hmmm I'm not seeing that issue on this end. Check your server logs for related errors around the time that this issue occurs. You can...

6 years ago
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Hi @guyiac, Technically this is an osTicket Core question. But let's see if I can help you quickly. Perhaps it is me who is missing something. From w...

6 years ago
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Hi @Xala, I don't believe this is possible yet in osTicket. Tasks are a relatively new feature, and it may be that they are still developing it. osT...

6 years ago
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Hi @caygri, Please see How do I remove the logos in the footer? on the FAQ page

6 years ago
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You're right. This is a significant issue. I'm surprised that this hasn't come up sooner. Thank you for your persistence. The glitch with drop down f...

6 years ago
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Okay, I think I am a bit more clear on what you are saying. It isn't that Roles cannot be changed. The issue is that you have to add the Department ...

6 years ago
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Hi @bcrawley, That sounds interesting. I can't recall ever encountering the truncation of tickets, and unfortunately I can't seem to reproduce this f...

6 years ago
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Hi @skyler360, I haven't heard back from you so I will mark this as Resolved for now. But if the problem persists you can still send me your update w...

6 years ago
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Hi @cbotts, Sorry for the late reply. Unfortunately, I can not reproduce the issue you've described. I'm not entirely certain that I understand what...

6 years ago
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Hi @mathschool, Thank you for the screenshots.  That bug will be fixed in the next release. But in the meanwhile, if it is bothering you, pleas...

6 years ago
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Hi @gianlucagilardi, This isn't an osTicket Awesome question by the way. If you press SHIFT + O on your keyboard and view the same page in regular os...

6 years ago
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I'm sorry @Auricon, I've been negligent. I'll get caught up on invoicing in the next few hours.

6 years ago
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Hi @julienvdc, All the language packs that ship with osTicket Awesome are already unpacked for your convenience. If you are using a language pa...

6 years ago
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Hi Peter, As you know, there are three colors used to differentiate between all types of responses. To modify them, add the following to Theme Opt...

6 years ago
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Hi Michiel, Thank you very much for taking the time to post this report and your solution. Unfortunately, your fix didn't work on this end... perhap...

6 years ago
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Please note that we now have complete step-by-step walkthroughs available for all upgrade scenarios in our Installation Instructions pages.

6 years ago
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Please note that we now have complete step-by-step walkthroughs available for all upgrade scenarios in our Installation Instructions pages.

6 years ago
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