I'm afraid the sticky bar icons have to be white. That is a hard limitation of the design for now. I'll have to suggest that you make the sticky bar ...

P.S. It sounds like it will be fixed by upgrading. So maybe start there.

Sounds like an osTicket issue, rather than an osTicket Awesome issue. What happens if you try it from vanilla osTicket? (press Shift + O) Actually, ...

I'm afraid there is no elegant way to do this. The layout "breakpoints" (to use web design nomenclature) are hard-coded and it would be nearly imposs...

Thanks, @JulienVDC!

Hey @theteflacademy, Thank you for the very detailed bug report and screenshots. Very helpful! I added this to my list of things to address and will...

Hi @Devi1903, Perhaps someone else will jump in with ideas. But, speaking for myself, this is beyond the scope of what I have time to think about. K...

@ccrinfinitum, I sent it to your Gmail account on March 22nd. I forwarded another copy to you just now. Check your Spam folder.

Hi @JulienVDC, That is an upstream issue, actually.  In other words, it is an issue with osTicket itself. When they implemented customizable T...

Hi @itcubed, I have been working intimately with osTicket for close to a decade now, and people keep making me aware of features that I had no idea e...

Yeah, that is a tall order @Devi1903. The problem is, unlike the fields in the first blue circle, the fields in the second circle are not static. Th...

Fetching external dependencies slows down the user experience Are you sure about that? The conventional thinking (as far as I've always heard) is that...

Thanks for jumping in, @Shimo. This is more of an osTicket question (rather than an osTicket Awesome question). But @Shimo is correct. I will mark t...

I'm sorry @charlesjr, this is beyond the scope of what I can help you with.

Hi @radaeepdf, I replied to your email. Cheers.

@Integrities I'm sorry for the delay, but I checked and confirmed that I did send an invoice to you a few days ago. If you did not receive it (and you...

Thanks for your follow up, Oliver. I added shift + e to the latest release. But I've now added your last message to my To Do list and I will review i...

Hi @bcrawley You did post about this a few months ago here. I could not reproduce the issue on my end. In fact, I've never seen information in a tick...

If you would like me to take a look I'll be happy to figure out what is going on. If so, please fill out sections 1, 2 and 7 of this form.

Is there a possibility to change the one to lose the rights to get the logo? Sorry, I do not understand the question. Is it possible to change the fon...

You cannot change priority, or you will break the code. But I think you can change priority_desc to whatever you want (for example, 'Emergência').

Hey Charles it looks like you renamed the priorities. Did you not realize that you broke the priority colors when you modified the ticket_priority ta...

It's super weird. I installed osTicket Awesome for a new customer the other day. And then I ran into this glitch. But later, when I went back to fig...

It's been a few weeks so I'm going to mark this ticket as resolved. But feel free to add an update at any time.

Okay I have figured out what is going on. You moved your Ticket Queue columns around, but my code changes did not anticipate that and was not flexibl...

Did that work? It's been a couple of weeks so I will mark this as resolved, but feel free to post an update at any time.

After updating the plugin, did you clear Safari's browser cache? Unfortunately I do not have access to a Mac right now, so I can't test MacOS Safari....

Obviously there isn't anything I can do to help you right now. I know I said this: Search this forum for the terms ‘white’ and ‘blank’. I know this t...

Hi Oliver, This is a great idea. It will be added in all future 1.15.x releases. In the meantime you can open /osta/js/mousetrap.js, add the followi...

Sorry for the late reply. Please fill out this form (at least sections 1 and 2) and I will take a look.

I’m very surprised that anyone who is running a recent release is seeing this issue. But here is a nuclear fix. Copy / paste the following to Admin ...

Thank you for the report. Please replace <span style="color: #008000;">/include/plugins/attachment_preview.phar</span> with thi...

Hmmm. Please try clearing your browser cache. If that doesn't fix this glitch, let me know.

Hi @NIcholasjansen, Just a quick note to let you know that I have received your form submission and I will look into this soon.

Hi guys,  Please see this for the cause and a couple of solutions:

Thank you for the report, @Shimo. We are looking into this.

Thank you for sharing this, @james!

Oh, that's weird. It is definitely not happening on this end, at least in Chrome. I don't have access to Safari at the moment, but I'll check later. ...

I am not seeing that on this end. Can you please send a screenshot?

Hmmm I can't reproduce that on my end. What happens when you switch over to vanilla osTicket (by pressing SHIFT + O)? Are the fields populated ove...

Yikes! I'm at a loss. Thanks for letting me know.

Hi @jdelisle, I logged into your installation and fixed the "long answer" fields. I also took the liberty of fixing a few other minor layout irregula...

Você já tentou limpar o cache do navegador? --- Have you tried clearing your browser cache?

@lafr That is exactly what I intend on doing once things begin to settle down in the next month. @james Thank you for your kind offer of support. I j...

It is totally possible, and it isn't hugely complicated. But it is beyond the scope of what I can offer to do for free. You can easily figure out how...

That looks really useful. But it is beyond what I can support, but I'll give you a couple thoughts. When you installed osTicket Awesome, did your Pf...

@supportcomplavis-de, Thank you for bringing this to my attention. It appears that an upstream change of code in osTicket resulted in my fix being o...

Eché un vistazo y así es como funciona osTicket por defecto. Ningún archivo adjunto está incluido en el correo electrónico. Probablemente haya una for...

Thanks for your support @webtekpc!

That's the spirit! 😀

I see that the priority colors are not showing up as intended.  Is this a new installation? You may need to clear your browser cache. But if yo...

Hi @webtekpc, Thank you for your concern and sorry for my absence. Also, thank you for sharing your solution.

Nope, sorry those are my only suggestions. But again, this is actually an osTicket question. By asking it here you on have the potential of receiving...

@qcmadmin Everything you've said is accurate and completely true. I apologize for having disappointed you. I'm catching up and hopefully I will hav...

Leider unterstützen wir das Google 2FA-Plugin derzeit nicht. Die Version für Version 1.15 (die in Kürze verfügbar sein wird) enthält eine integrierte...

Hi @Markus, I'm sorry for my prolonged absence.  I see that this type of issue ("Cannot regenerate session id") occurs from time to time with o...

You should upgrade to a more recent version. And if you are still experiencing the first issue after doing so, please let me know. But for now as I ha...

I apologize for the late reply, @NIcholasjansen. @darklord is correct, the New Reply icon is now a green arrow. His advice to clear your browser c...

I apologize for my extended absence, @JulienVDC. I am at a complete loss as to why uploaded files would be disappearing from the server. Is it possi...

Oops, @kkrumm is a customer who has helped a lot of other customers in this forum in the past. But in this case, unfortunately, he must not have been...

Hi @eprius, Thank you for the screenshots. In the first screenshot the "adicionar usuario" button is misaligned.  This will be fixed in any of...

You should have received it yesterday. I apologize for the delay.

You both should have received your invoices now. I apologize for the delay.

¿Qué versión de osTicket Awesome estás usando?

@qcmadmin, Hey guys, Thank you for your concern and I'm sorry for my absence.  I am working hard on sending out invoices, catching up on suppo...

I'm still working out a couple of snags with v1.15. No timeline yet, sorry. But if you're an existing customer you will be signed up to the newsletter...

Yes, please see this post:  

Hi @neublck, Here is the error you are receiving: Der Upgrader unterstützt eine Aktualisierung vom aktuellen Patch [add628927ee030469f5d3272ebda1e16]...

Sorry for the delayed response. I see you opened another post regarding this issue so I will mark this one as resolved and respond to you over there.

I'll mark this as resolved, but you can still reply if you so choose.

Hmmm. I have not seen that before. What version of osTicket were you running before installing osTicket Awesome? If it is really old (e.g. v.10.x) y...

Hi @Dimatek, I am on the road at the moment, but here are the things that come to mind that I will suggest... Check your web server logs for relevan...

I see that there is an issue with hard-coded links. I will fix this in the next release.  For now I have fixed it on my end so that the problem ...

It sounds like you may be using the Attachments on the Filesystem plugin, is that correct?

Hi @JulienVDC, Hmmm. That's an odd one. When you upload a logo or a background it resides in the osta/uploads/ directory. When the files "disappear...

I can't reproduce the issue on this end. I'm on the Ticket Settings and Options page using PHP 7.3.13 // MySQL 5.5.45 // Microsoft-IIS/10.0 and, as f...

Hi @pifane, As it turns out, the fix is quite easy. And I have to thank @jsusoy for helping me discover the issue. Please download and extract this ...

Hmmm. Again, I am not seeing that on this end. I checked both the Open New Ticket pages on the Staff and the Client sides. If you would like me to ta...

Oops, I forgot to include my screenshot in my last post. It sounds like you are going to the Add Sub Queue. Don't go there! Go to Edit. Are we on ...

I can't reproduce this issue on my end. But, if you are willing to grant me temporary admin access, I'd be happy to take a look and figure out what i...

Hey guys,  I'm sorry for the delayed response.  I have actually looked into this a couple of times and I tried unsuccessfully to figure ou...

Hi @CompuTechITGmbH, I'm sorry, I do not have any idea what I am looking at. What is the Windows batch file for?

Hi @Markus, Hmmm I'm not seeing that issue on this end. Check your server logs for related errors around the time that this issue occurs. You can...

Hi @guyiac, Technically this is an osTicket Core question. But let's see if I can help you quickly. Perhaps it is me who is missing something. From w...

Hi @Xala, I don't believe this is possible yet in osTicket. Tasks are a relatively new feature, and it may be that they are still developing it. osT...

Hi @caygri, Please see How do I remove the logos in the footer? on the FAQ page

You're right. This is a significant issue. I'm surprised that this hasn't come up sooner. Thank you for your persistence. The glitch with drop down f...

Okay, I think I am a bit more clear on what you are saying. It isn't that Roles cannot be changed. The issue is that you have to add the Department ...

Hi @bcrawley, That sounds interesting. I can't recall ever encountering the truncation of tickets, and unfortunately I can't seem to reproduce this f...

Hi @skyler360, I haven't heard back from you so I will mark this as Resolved for now. But if the problem persists you can still send me your update w...

Hi @cbotts, Sorry for the late reply. Unfortunately, I can not reproduce the issue you've described. I'm not entirely certain that I understand what...

Hi @mathschool, Thank you for the screenshots.  That bug will be fixed in the next release. But in the meanwhile, if it is bothering you, pleas...

Hi @gianlucagilardi, This isn't an osTicket Awesome question by the way. If you press SHIFT + O on your keyboard and view the same page in regular os...

I'm sorry @Auricon, I've been negligent. I'll get caught up on invoicing in the next few hours.

Hi @julienvdc, All the language packs that ship with osTicket Awesome are already unpacked for your convenience. If you are using a language pa...

Hi Peter, As you know, there are three colors used to differentiate between all types of responses. To modify them, add the following to Theme Opt...

Hi Michiel, Thank you very much for taking the time to post this report and your solution. Unfortunately, your fix didn't work on this end... perhap...

Please note that we now have complete step-by-step walkthroughs available for all upgrade scenarios in our Installation Instructions pages.

Please note that we now have complete step-by-step walkthroughs available for all upgrade scenarios in our Installation Instructions pages.