VAT & Invoicing
Last updated: March 2026
Everything Europeans need to know about tax treatment, invoice format, and purchasing from a Canadian vendor.
- We do not charge VAT. osTicket Awesome is sold by a Canadian company.
- Every purchase generates a detailed invoice automatically at point of sale.
- Your invoice includes your company name, address, and VAT number (as entered at checkout).
- Download invoices anytime from your account. No need to contact us.
- EU purchases are typically subject to reverse charge. Your finance team handles VAT on your end.
VAT Treatment
We do not charge VAT. osTicket Awesome is a product of Red e Technology, a Canadian company. We are not registered for VAT in any EU member state and do not collect or remit VAT on sales.
If your organization is located in the EU, the purchase of digital services from a non-EU vendor is typically subject to the reverse charge mechanism. This means your organization self-assesses and reports VAT according to your local tax rules. Your finance team or accountant will be familiar with this process.
For organizations in the UK, the same principle applies post-Brexit under HMRC’s reverse charge rules for imported digital services.
We are not tax advisors. If you have questions about how the reverse charge applies to your specific situation, please consult your accountant or tax authority.
What’s on Your Invoice
Every invoice includes the information European procurement and finance teams require.
| Field | Details |
|---|---|
| Seller | Red e Technology, Nelson, British Columbia, Canada |
| Seller tax ID | Canadian Business Number (GST/BN). This is our tax registration identifier; it is not an EU VAT number. |
| Buyer company name | As entered at checkout |
| Buyer address | As entered at checkout |
| Buyer VAT number | As entered at checkout (EU VAT Number field) |
| Invoice number | Unique, sequential |
| Invoice date | Date of transaction |
| Line items | Product name, tier, subscription period, amount |
| Currency | USD |
| Tax charged | $0.00 (no VAT collected) |
Your VAT number must be entered at checkout for it to appear on your invoice. If you forget, contact us and we’ll reissue the invoice with the correct details.
Sample Invoice
Here’s what your invoice looks like. All buyer details are pulled from what you enter at checkout.
Red e Technology
Nelson, BC, Canada
GST/BN: 123456789 RT0001
support@osaweso.me
Beispiel GmbH
Musterstraße 42
80331 München, Germany
VAT: DE123456789
| Description | Period | Amount |
|---|---|---|
| osTicket Awesome — Business | Mar 22, 2026 – Mar 21, 2027 | $149.00 |
Accessing Your Invoices
Invoices are available in your account at any time. No need to email us.
- Log in at osaweso.me/my-account
- Go to Orders
- Click any order to view or download the invoice as PDF
If you need an invoice reissued with corrected details (company name, address, or VAT number), contact us at support@osaweso.me and we’ll send a corrected copy.
Payment Methods
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely by Stripe. We do not store or have access to your card details.
All prices are in USD. Your bank or payment provider will convert to your local currency at their prevailing exchange rate.
Our Business Details
For your procurement records:
| Legal name | Red e Technology |
| Trading as | osAwesome |
| Location | Nelson, British Columbia, Canada |
| Tax registration | GST/BN: 813554771 RT0001 |
| Contact | support@osaweso.me |
| Website | osaweso.me |
We are not VAT-registered in any EU member state. Our Canadian Business Number (BN/GST) appears on all invoices as our tax registration identifier.
Questions about invoicing or tax treatment? Contact us at support@osaweso.me or visit our contact page.