Please note that we now have complete step-by-step walkthroughs available for all upgrade scenarios in our Installation Instructions pages.

I came up with a fix, and it will be included in the next release. I just released the latest version on the weekend, so it may be weeks or even mont...

@swadsworth, I hadn't noticed that it was missing, but now I see what you mean. Thank you for the report. I will look into fixing this, but unfortun...

Hey guys, I still haven't forgotten about this. Here is something that I thought of.  If you installation directory has the wrong ownership, yo...

Whoa! That sure is a lot of statuses. Unless some other people pipe into this discussion (which I really doubt is going to happen) my sense is that y...

Is it in the Client or the Staff side? Does it happen when you delete the ticket from the Ticket List, or when you are editing an individual Ticket? ...

Also make sure that your FAQ items are set to Featured. See this example and click on Manage Access to see what I mean:/p> I'm willing to wager tha...

Hmmm it doesn't "flash" for me at all. Are you sure that you have the Knoweldgebase enabled and that Clients are not required to be signed in to view...

Hi @swadsworth, I can't think of anything that would cause that. Do you see the same behavior when you browse the demo? If you post the URL to your...

Okay, I have a fix for this. You have 3 options to fix this on your end. You can install the hotfix release osTicket-1.14.3-Awesome-101a.zip You c...

@Julien, Ah, that makes sense. Thanks for letting me know. The next time somebody points out that the Annotations tab is missing I will begin by let...

Weird. That seems to be related to this, although it was an issue with an earlier version of osTicket.br /> I don't understand what could have caused...

Yikes! I'm looking into this and will come up with a solution ASAP. Thank you for the reports.

@askaik, Well, that was odd! I've never seen this issue before. You had a new installation, a new database, and you had only created one ticket. And...

I'm looking at your installation now. Please email the OTP to info@osticketawesome.com.

Hmmm I can't think what would cause that. Only one thing comes to mind... perhaps all the files didn't get extracted properly. Please try downloading...

Hi @Julien, Thank you for taking the time to post those screenshots. You are correct, the tab is missing... but this is intentional. In osTicket 1....

Yikes!  Have you tried clearing your browser cache? Do you have any errors in your Apache log files? Please paste your software information in...

BTW osTicket Awesome for osTicket 1.14.3 (Revision 1) is now available on the Downloads page.

Además, gracias por sus amables palabras.

Hola mguerrero, Gracias. No me di cuenta de que está roto. Además, el campo de búsqueda inferior está roto en las páginas de la base de conocimientos...

It's been over a month so I'm going to mark this as resolved. But feel free to post an update on this situation at any time.

Wow, you must have a lot of statuses! Either that, or a really small screen. I added a bunch to try to figure out if I can offer you a quick suggesti...

@NIcholasjansen, As you probably realize, this is more of an osTicket question, rather than an osTicket Awesome question. In any event, the easiest ...

Hi @bcrawley, I'm still testing and putting the finishing touches on a release for 1.14.3. It will definitely drop in the next few days. But, as the...

Hmmm perhaps I should have anticipated this scenario. Sorry for the confusion. As of osTicket-1.14.2-Awesome-103 the Custom CSS has been moved to The...

Hi @computerglobe, This issue only seems to occur for a few users. I haven't been able to reproduce it and I can't think of how to fix it. If you wo...

hehe

Hmmm, I can't reproduce that issue on my end.   If you are using any Custom CSS, please toggle it off temporarily and see if that resolves...

Thanks for the update and the insight. I will mark this as resolved but you can still add another update here in the future.

Wow. I honestly don't know what the problem was. All of your files are intact. I couldn't find any reason that those translations shouldn't work. The...

Hi again, @Simon, I really appreciate your friendly, postive attitde and enthusiam.  And thank you for reporting back that the issue appears to...

Hi @Devi1903, A few months ago two other users have reported the same issue. But unfortunately I have not been able to reproduce the issue, and there...

Thank you for doing that. I will have a look in the next few hours and report back.

Hi @Simon, That is definitely not an issue with osTicket or with osTicket Awesome, or else I would have received hundreds of urgent reports by now! ...

Hi @scottzsori, Thank you for the screenshot. This will be fixed in the next release. But for now, please add the following to Admin Panel > The...

Hi @zgoold, The issue you're seeing is the result of an incompatibility between osTicket Awesome and the attachment_preview plugin. It has been disc...

Hey @MOFOCO, any updates on this yet?

Are you using the Hungarian language pack that came with osTicket Awesome? One easy way to fix this would be to open /index.php replace line 76... ...

Oh, that really weird. It works on this end: br /> Have you tried clearing your browser cache?

Awesome! Thanks for the update.

I have no clue what you are asking about. You posted this in the Bugs and Display Issues forum, but I'm starting to wonder if you meant to post it in...

@esbd, I'm sorry, but I am really struggling to understand how your last screenshot relates to the first one you posted. Did the problem on your Cli...

Hi @MOFOCO, This really does not sound like the type of issue that would be caused by osTicket Awesome.  I think you were right to post your qu...

Hi @thedarkguver,  We recently discovered that our code is not working as intended on servers that, for whatever reason, have short_open_tag tur...

There is probably a way to do this, but it would only work on your system. In other words, this isn't something I would consider doing to improve osTi...

Hi @staidans, Thank you for granting me access to your installation. For some reason the ticket # is getting wrapped in an additional tag in your sy...

@esbd, That definitely is not happening on this end. It is probably something in your custom CSS. If you turn it off I think this issue will go aw...

Hmmm I'm trying to at least understand your request. Obviously Level of Support is some type of custom field you have set up, but I'm having trouble ...

By the way, I did look into this some more because it would be a useful thing to add. But I figured out why the osTicket developers themselves do not...

By the way, we fully support the Attachments on the Filesystem plugin now. Its instructions are exactly the same under osTicket Awesome as the are u...

Hi @skyler360, I haven't heard back from you. I will mark this as resolved for now, but if you're still having trouble please answer my questions abo...

Hi @jodellagc, It has been almost two weeks and I have not received a response from you. Hopefully you managed to resolve this issue. If not, another...

Hi @skyler360, It has been almost 2 weeks and I have not heard back from you. I assume that this issue was resolved. But if you are still having trou...

Hi @netesi, I will be happy to help you with this issue. When you get a chance please send me the answers to the questions above.

I haven't heard back from you. I've gone ahead and included this fix in the latest release, which is available now on the Downloads page. I am confide...

It seems to me that you are both using the jQuery German workaround that I came up with here: /p> This must have something to do with your issue...

The new release is now available on the Downloads page. Please let me know if installing it resolves this issue for you or not.

Hi guys, I haven't been able to reproduce this in my demo installation, my own personal business installation, or on my testing server. If either of...

I haven't heard back from you in a while, so I will mark this as resolved. But you can still post an update here if you wish.

BTW all of these Console errors should be cleared up in the next release (later this week, you will receive an email notification when it is available...

Hi @SVA.ltd, Thank you very much for taking the time to report this. Unfortunately, I have no clue what could be triggering this. If you get a chance...

@staidans, Do you have any custom code in osta/user-styles.css? If not, I can't think of anything that would cause that. If you want me to figure o...

Hi @visimitra, I can't reproduce the last item (date show 0 in edit tickets, forms). But the other two items will be fixed in the next release. ...

Sorry for the delayed response on this. I can't think of any suggestions. I have no idea what would cause this.  The only way I can help is if ...

@staidans, Sorry, I overlooked this somehow. Are you still having this issue? If yes. please try clearing your browser cache and let me know if that...

I can't figure out how to reproduce this. It seems like a rare issue so I am going to mark it as Resolved for now.

Long story short, I'm not sure if you've received my email. Please let me know. If anyone else runs into this issue, please edit main.inc.php line 68...

@NIcholasjansen, I can't think of any explanation for the dot not displaying. But are you certain that there are unanswered replies? I realized just ...

Are you running Ubuntu? If so, please set the owner/group of the uploads directory to www-data # chown -R www-data:www-data osta/uploads/ Let me kn...

I wasn’t expecting to get exactly what I wanted haha. If only life was always like that! The other option that occurred to me later is to darken th...

@mayberts I'm glad we figured it out. I added a note on the Troubleshooting page to help people in the future.

Hi @GDTech, FYI I sent you an email just now with a potential fix. Fingers crossed.

@mayberts, PHP Warning: move_uploaded_file(): Unable to move That error does seem specifically related to an ownership/ permissions issue. Your pe...

@mayberts, drwxr-xr-x 2 mdadmin mdadmin 4096 Jun 8 11:09 uploads So your uploads folder is owned by the mdadmin account. If you run the ls -l comman...

@mayberts, Please check your Apache error logs for relevant errors around the time that you attempt to upload a file. Let me know. In addition to se...

Hi @NIcholasjansen, Add the following to /osta/user-styles.css table.list tbody tr td {     border-top: .1px solid #a6acaf !important...

Hi @mstrust, Sorry for the late reply! I recommend making a backup of your database before upgrading, just to be safe. These instructions assume yo...

Hi @mcz_michalch.admin, That is very odd. Do you experience the same issue when you go to the Theme page in the demo? What web browser are you usin...

Hi @bcrawley, Thank you for your report. But what you have stumbled upon is actually an osTicket issue -- not a glitch introduced by osTicket Awesom...

Hi @NIcholasjansen, Please see the temporary fix I posted here:/p>

Hi @netesi, Hmmm. Exporting a ticket works in the demo. Does it work for you? What exactly happens when you try to export a ticket in your own insta...

Hi @abcauto, Yes, the Annotations tab has been intentionally removed in osTicket Awesome. As osTicket Awesome uses its own specific layout for each ...

A green screen? Hmmm. No, I have not seen that. There is absolutely nothing else on the screen? Please open /scp/js/scp.js and ensure lines 1142 - 11...

Hi @JODellAgC, Unfortunately, I don't have a lot of familiarity with IIS servers. But I'm keen to help you find a solution. Have you been using osTi...

Hi @skyler360, Hmmm. I can't find an issue. Deleting a ticket works as expected in the demo. Please help me understand the problem you are seeing. ...

Actually, that ended up messing with the normal ticket layout. But I found another fix. And display:contents is a useful property to know. 🙂

dot green no reply button in client side, is moving in left This is an intentional design decision for the Client side. All the rest will be fixed i...

@visimitra, That is an amazing fix. THANK YOU!

Sorry for your trouble, and thank you for taking the time to report this. We'll look into it and have a fix soon.

Hi guys, sorry for the late reply. This will be fixed in the next release. For now, please open /include/staff/ticket-view.inc.php in a te...

Hi @airbus, I have two pieces of good news for you. The first is that osTicket / osTicket Awesome use temporary session cookies, but these are not p...

It is a really interesting coincidence that you are both experiencing the same problem out of the blue. I also notice that you both have the exact sa...

I wonder if it may have something to do with lingering files from the previous theme. I'll suggest trying a clean install. Create a new directory (e....

No quick answers I'm afraid. These are probably possible but would require custom coding for a fee. If you are still interested let me know and I'll...

You want it to log you in? Does that mean this is only for one customer? Perhaps I am not understanding something. Why not simply have a QR Code that...

Hi @it-plannet, You'll edit the same files: /include/client/header.inc.php /include/staff/header.inc.php But you'll look for this code... <a id...

It looks like Deutch, yes?  Do you have any custom code in /osta/user-styles.css?

Hi @Tom, That is very odd. Which language pack are you using?