Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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>> What version of osTicket Awesome are you using?
osTicket v1.15.2 // osTicket-1.15.1-Awesome-102 (osTicket-1.15.2-Awesome-101.zip)
PHP 7.4.3 // MySQL 8.0.23 // Apache/2.4.41 (Ubuntu) web server
>> What page does this bug show up on?
Advanced Search page when filtering by TicketStatus / State and User
e.g. https://osticketawesome.com/a/1.15.2-1/scp/tickets.php?a=search&status=open&uid=3148
>> Is there anything that you can do that makes it go away?
Disable Attachment Inline Plugin
The theme has a display conflict with the Attachment Inline plugin that is included with it.
Steps to recreate issue -
1. Select a ticket:
2. View user's other tickets by status:
3. Display conflict is evident at the bottom of the page:
4. Disabling the Attachment Inline Plugin stops the issue occurring:
The suggested solution here https://osticketawesome.com/forums/topic/code-on-footer/?view=all#post-5077 and here https://github.com/clonemeagain/attachment_preview/issues/42#issuecomment-521273949 makes no difference for us.
Any ideas?
Hey @theteflacademy,
Thank you for the very detailed bug report and screenshots. Very helpful!
I added this to my list of things to address and will hopefully have a fix soon.