Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
The difference in color between internal and external responses is currently very small. How can I control this? Custom CSS?
Hi Peter,
As you know, there are three colors used to differentiate between all types of responses.
To modify them, add the following to Theme Options > Custom CSS and replace the the RGB values as desired (this resource may help you come up with new colors).
/* Ticket View response color 1 */
.thread-entry.message .header,
.thread-preview-entry.message .header {
background: #ffddba;
}
.thread-entry.avatar.message .header:after {
border-left: 7px solid #ffddba;
}
@media screen and (max-width: 760px) {
.index-page table.list th,
.tickets-page table.list th {
background: #ffddba !important;
}
}
/* Ticket View response color 2 */
.thread-entry.note .header,
.thread-preview-entry.note .header,
.thread-preview-entry.collapsed .header {
background: #dae9eb;
}
/* Ticket View response color 3 */
.thread-entry.response .header,
.thread-preview.entry.response .header {
background: #b2e9f1;
}
Thank you tremendeously!
/Peter