Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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After delete of a ticket its not displaying the ticket list properly.
https://support.domain.com/scp/tickets.php
Hi @skyler360,
Hmmm. I can't find an issue. Deleting a ticket works as expected in the demo.
Please help me understand the problem you are seeing.
Is it in the Client or the Staff side?
Does it happen when you delete the ticket from the Ticket List, or when you are editing an individual Ticket?
What version of osTicket Awesome are you using?
Thanks.
Hi @skyler360,
I haven't heard back from you. I will mark this as resolved for now, but if you're still having trouble please answer my questions above and I will help you sort it out.
Unfortunately the issue is still there. Sometimes the screen will go "blank" and nothing will display. This happens after delete. I will gladly screen share with you and show you. I am on latest builds for both osticket and osticketawesome.
Is it in the Client or the Staff side?
Does it happen when you delete the ticket from the Ticket List, or when you are editing an individual Ticket?
What version of osTicket Awesome are you using?
When it happens, do any related entries appear in the server's error logs?
Screen sharing is an option, but it is a lot more of a hassle because it requires us both finding a time that works for both of us and setting an appointment.
It would be great if you would consider granting me admin access to your installation.
(You can add a temporary account by going to Admin Panel > Agents > Add New Agent. Use info@osticketawesome.com and give the account full administrative privileges.)
If you're okay with that, please submit the first two sections of this form.
Hi @skyler360,
I haven't heard back from you so I will mark this as Resolved for now. But if the problem persists you can still send me your update with the answers to my questions above.
It happens when we delete our create some activity. There are no errors in the php log.
I have to show you this ... and I am available really anytime as this is hurting our work.
Does morning central time work for you? Say 10am?