Hello,
I have an issue right now. User cant ask for a password reset.
When on page http://support/support/pwreset.php , user enter their username or email, and after that they fell on a page and it said : invalid path.
I replied on official forum too : https://forum.osticket.com/d/98528-user-password-reset-page-doesn-t-work
We are having the same issue. "Send Password Reset Email" to users, or the user uses the forgot password link. The user then receives the password reset email and follows the reset link and receives and "Invalid Path" error on osTicketAwesome. Any help is appreciated. This issue is blocking us from deploying osTicketAwesome to production.
UPDATE: I tried with original osTicket theme and the password reset URL works fine.
I sent them an email couple of days ago, no answer.
Others with the same issue?
The issue is the second line of include/staff/login.header.php:
defined('OSTSCPINC') or die('Invalid path');
However, defining this in pwreset.php gets rid of the "Invalid Path" error, the password reset screen is not displaying.