After installing OsTicket Awesome and after i copied the ost-config.php into the new include Folder im getting the following Message in the backend.
Im not able to navigate trough the Site or anything else.
Hmmm. I have not seen that before.
What version of osTicket were you running before installing osTicket Awesome?
If it is really old (e.g. v.10.x) you may need to do a staggered series of installs (e.g. v.10.x -> v.12.x -> 1.14.x).
That is the only thing I can think of. But please copy and paste all of the text from the Upgrader window into a reply so that I can use Google to translate it OR (even better) send me the URL of your installation (info@osticketawesome.com).
Hello,
we were using v1.14.4.
The URL ist [redacted].
If you need FTP Logindetails just let me know.
Kind regards
you really shouldn’t post and user and password here
Hi @neublck,
Here is the error you are receiving:
Der Upgrader unterstützt eine Aktualisierung vom aktuellen Patch [add628927ee030469f5d3272ebda1e16] NICHT!
Patch add628927ee030469f5d3272ebda1e16 is from osTicket v1.15.
You are trying to install osTicket Awesome 1.14.4-1 using a database that has already been upgraded to 1.15, which is not possible.
You will have to revert to your previous installation or wait until osTicket Awesome 1.15-1 is released (hopefully later this week, but no guarantee!)