Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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After installing OsTicket Awesome and after i copied the ost-config.php into the new include Folder im getting the following Message in the backend.
Im not able to navigate trough the Site or anything else.
Hmmm. I have not seen that before.
What version of osTicket were you running before installing osTicket Awesome?
If it is really old (e.g. v.10.x) you may need to do a staggered series of installs (e.g. v.10.x -> v.12.x -> 1.14.x).
That is the only thing I can think of. But please copy and paste all of the text from the Upgrader window into a reply so that I can use Google to translate it OR (even better) send me the URL of your installation (info@osticketawesome.com).
Hello,
we were using v1.14.4.
The URL ist [redacted].
If you need FTP Logindetails just let me know.
Kind regards
you really shouldn’t post and user and password here
Hi @neublck,
Here is the error you are receiving:
Der Upgrader unterstützt eine Aktualisierung vom aktuellen Patch [add628927ee030469f5d3272ebda1e16] NICHT!
Patch add628927ee030469f5d3272ebda1e16 is from osTicket v1.15.
You are trying to install osTicket Awesome 1.14.4-1 using a database that has already been upgraded to 1.15, which is not possible.
You will have to revert to your previous installation or wait until osTicket Awesome 1.15-1 is released (hopefully later this week, but no guarantee!)
Any idea when it may be released? I am not rushing. I just want to see if I should downgrade my OSticket or keep it current.
We have not deployed the service desk yet.
Thank you.
Also awaiting the 1.15 release.
As a new customer, I was disappointed to see that the claim of "one week after" was not met. OST 1.15 has been out since December 7th.
Understood it is approaching holiday time. Thank you for your support, looking forward to trying out the latest release.
Habe genau das gleiche Problem. Wann wird denn die 1.15 fertig sein. Ich würde auch gerne eine Beta testen und Feedback geben wo es noch Fehler gibt. Einfach den Downloadlink und meine E-Mail.
Vielen Dank
I'll be requesting a refund, unless there is some kind of update please.
Schließe mich dem an. Bis jetzt liest man von dem Hersteller nichts mehr.... Schade.
For anyone wondering why there are no responses to this thread, an "explanation" can be found here:
https://osticketawesome.com/forums/topic/stevland-are-you-ok/