Hello, it seems that after implementing
osTicket v1.14.3 // osTicket-1.14.3-Awesome-102a
PHP 7.0.33-0+deb9u9 // MySQL 10.1.45 // Apache/2.4.25 (Debian) web server
When you go to the admin panel and try to add permissions to the agent. The role drop down does not work. After pressing save and the page errors the drop down becomes enabled with the right values. Previous added roles are changeable.
Hi @cbotts,
Sorry for the late reply.
Unfortunately, I can not reproduce the issue you've described. I'm not entirely certain that I understand what you are trying to do from your description.
And actually it sounds like the type of thing that is unlikely to be an osTicket Awesome issue... it is probably an issue with osTicket itself.
So let's rule that out first. Please go to the page where you have that issue. Now press SHIFT + O on your keyboard. You are now on the same page, but using vanilla osTicket. Now attempt the same operation. Do you still have the issue? If yes, it has nothing to do with osTicket Awesome. But let me know either way!
I also wonder if perhaps the account that you are logged into is not an administrator account and therefore doesn't have permission to modify permissions for other Agents. But this is just a guess.
When you say that you are trying to add permissions and the role drop down does not work, it sounds like you are on the Access tab (Admin Panel > Agents > agent > Access). Is this correct?
Assuming I understand you correctly, you'll see what I mean below... I can't reproduce the issue on this end. In fact, I can modify and save all of the options in the Manage Agent area.
I will keep this open and await your clarification.
Yes your correct. Also my account is flagged as an administrator.
When I click add it places it in the list, but when I click the drop down it does not function. Only after I hit save and get an error about no role assigned does the drop down work. I tested as you suggest by hitting shit + o and it works as normal in the osticket core. but does not work in osticket awesome.
I have also tried multiple pc and browsers.
Here is a link to an mp4 that I recorded which it happening.
https://drive.google.com/file/d/14DMy-CIPuf8JfRYUYwBaX-NmSDjqFIeW/view?usp=sharing
Okay, I think I am a bit more clear on what you are saying.
It isn't that Roles cannot be changed.
The issue is that you have to add the Department and hit Save Changes before you can specify the Role.
Whereas in vanilla osTicket you can add the Department and specify the Role in one step.
Are we on the same page?