Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Cannot CTRL+O since upgrading to 1.14.4.
Getting Error loading settings. Contact admin.
osTicket v1.14.4 // osTicket-1.14.4-Awesome-101
PHP 7.2.24-0ubuntu0.18.04.7 // MySQL 5.7.32 // Apache/2.4.29 (Ubuntu) web server
Can we have support?
Hello, still waiting for support.
This has nothing to do with the Theme which this site is. You need to try the Osticket forums over at osticket.com
How come this as nothing to do ?
You are providing the package, it was working before the last update you made available on your website.
I guess something wrong with the package.
Oops, @kkrumm is a customer who has helped a lot of other customers in this forum in the past.
But in this case, unfortunately, he must not have been aware of the new CTRL+O feature.
And I apologize for the very late reply, @MOFCO.
CTRL+O should still work in osTicket-1.14.4-Awesome-101. It seems that there must be something atypical about your setup.
If you are still experiencing this issue, please fill out this form and I will personally figure it out for you.