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Mar 24, 2021 11:47 pm
Hi,
The osTicketAwesome theme depends on several scripts hosted by external entities, such a cloudfare, jsdelivr or Google. In some environments (such as ours), this has become a problem for 2 reasons:
- Fetching external dependencies slows down the user experience, as downloading those resources from the Internet (even from a CDN) is much slower than serving them locally
- Worse: it makes osTicket very difficult to use when the Internet is down, because our users must deal with broken features and HTTP timeouts
Is it possible to add an option to enable serving those resources locally ?
Thank you!
1 Reply
Mar 25, 2021 12:04 pm
Fetching external dependencies slows down the user experience
Are you sure about that? The conventional thinking (as far as I've always heard) is that response times get a huge boost when scripts are loaded from a CDN.
Either way it's not a bad idea to support offline scenarios. I will definitely think about implementing that.
Mar 25, 2021 4:42 pm
Yes, pretty sure: CDNs are fast, of course, but never as fast as a server sitting in the same building.
Thank you for your answer.