Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hi,
The osTicketAwesome theme depends on several scripts hosted by external entities, such a cloudfare, jsdelivr or Google. In some environments (such as ours), this has become a problem for 2 reasons:
- Fetching external dependencies slows down the user experience, as downloading those resources from the Internet (even from a CDN) is much slower than serving them locally
- Worse: it makes osTicket very difficult to use when the Internet is down, because our users must deal with broken features and HTTP timeouts
Is it possible to add an option to enable serving those resources locally ?
Thank you!
Fetching external dependencies slows down the user experience
Are you sure about that? The conventional thinking (as far as I've always heard) is that response times get a huge boost when scripts are loaded from a CDN.
Either way it's not a bad idea to support offline scenarios. I will definitely think about implementing that.
Yes, pretty sure: CDNs are fast, of course, but never as fast as a server sitting in the same building.
Thank you for your answer.