Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Good day,
I currently have osTicket v1.12 // osTicket-1.12-Awesome-105 installed.
How do I update it to the latest stable version of osticket as the theme?
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osTicket v1.12 // osTicket-1.12-Awesome-105
PHP 7.3.7 // MySQL 5.5.60 // Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips PHP/7.3.7 web server
Hi AdvisorIT,
Assuming that you have your osTicket Awesome installation in a directory named /support...
- If you are using /osta/user-styles.css, back it up.
- Back up /include/ost-config.php
- Download the latest version of osTicket Awesome and unzip it on your local computer
- Upload the contents of the upload folder, overwriting the contents of /support
- Replace /osta/user-styles.css and /include/ost-config.php
- Review the Troubleshooting tip if you run into any glitches
Please note that we now have complete step-by-step walkthroughs available for all upgrade scenarios in our Installation Instructions pages.