Have you checked these first?
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osTicket v1.14.3 // osTicket-1.14.3-Awesome-102a
PHP 7.4.12 // MySQL 8.0.22 // Microsoft-IIS/10.0 web server
Hello. Many thxs!
1)
Menu : Agent Panel / Tickets / Settings / (click save button) generates a run time error
PHP Warning: Invalid argument supplied for foreach() in C:\inetroot\wwwroot\customercare\include\class.config.php on line 1400
2)
Menu : Agent Panel / Theme / Theme information / (click client portal) generates a run time error
HTTP Error 500.52 - URL Rewrite Module Error.
The page cannot be displayed because an internal server error has occurred.
Detailed Error Information:
Module RewriteModule
Notification SendResponse
Handler ExtensionlessUrlHandler-Integrated-4.0
Error Code 0x800700b7
Config Error Cannot add duplicate collection entry of type 'rule' with unique key attribute 'name' set to 'HTTP api'
Config File \\?\C:\inetpub\wwwroot\customercare\osta\old\web.config
Requested URL http://127.0.0.1:80/customercare/osta/old/
Physical Path C:\inetpub\wwwroot\customercare\osta\old\
Logon Method Not yet determined
Logon User Not yet determined
Config Source:
7: <rules>
8: <rule name="HTTP api" stopProcessing="true">
9: <match url="^(.*/)?api/(.*)$" ignoreCase="true"/>
- I can't reproduce the issue on this end.
I'm on the Ticket Settings and Options page using PHP 7.3.13 // MySQL 5.5.45 // Microsoft-IIS/10.0 and, as far as I can tell, I am able to modify and save all of the settings.
Is there something specific that you are trying to modify? Do any relevant errors appear in your LogFiles?
- Thank you for the bug report. This will be fixed in the next release. For now, please go to support\osta\old and delete web.config
You should upgrade to a more recent version. And if you are still experiencing the first issue after doing so, please let me know. But for now as I have not heard back from you I will mark this as resolved.