Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hallo,
ich wollte das Plugin "Google 2FA" installieren, jedoch nach der Installation kommt dann Fehler 500
"AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Error: Class 'TwoFactorAuthenticationBackend' not found in phar:"
In der normalen osTicket-Installation läuft das Plugin problemlos.
Leider unterstützen wir das Google 2FA-Plugin derzeit nicht.
Die Version für Version 1.15 (die in Kürze verfügbar sein wird) enthält eine integrierte 2FA-Lösung. Vielleicht reicht das für Ihre Anforderungen.
Wenn Sie das Google 2FA-Plugin noch benötigen, lassen Sie mich wissen, woher Sie es haben, und ich werde sehen, ob ich es mit osTicket Awesome zum Laufen bringen kann. Aber keine Garantie!
---
Sorry, we do not support the Google 2FA plugin at this time.
The release for v1.15 (which will be available soon) will have a built-in 2FA solution. Perhaps that will be enough for your requirements.
If you still need the Google 2FA plugin, let me know were you got it from and I will see if I can make it work with osTicket Awesome. But no guarantee!