Have you checked these first?
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When adding conditional formatting, the priority "text" eg Low Normal High appears in the priority column which widens the priority column. I presume osticketawesome removes this text, but adding conditional formatting breaks this.
osTicket v1.15.1 // osTicket-1.15.1-Awesome-101
PHP 7.2.24 // MySQL 5.5.68 // Apache/2.4.6 web server
Hi @itcubed,
I have been working intimately with osTicket for close to a decade now, and people keep making me aware of features that I had no idea existed.
The ability to highlight rows based on conditions is something I hadn't stumbled upon.
In any event, it turns out this is a super simple fix.
I will include this in future releases, but if you want to implement it now add the following to Admin Panel > Theme > Custom CSS:
td.osta_priority div {
display: none;
}
That's it!
I see a couple of other minor glitches with the conditional highlighting on that I will try to resolve for the next release.