Hi @halmaclean, Sorry for the late reply. Using the demo I added a custom field to the Ticket Details form and made it required for both Client and ...

Hi @caygri, Sorry, I didn't understand the question. Can you explain what you mean by "custom icon" and / or send a screenshot?

Hi Synopsis, There isn't a way to disable it. But you can hide it by adding the following to Admin Panel > Theme Options > Custom CSS: div#che...

Hi @peter.schaefer, A very simple question, but much harder to implement! This is on my list of new features to develop: an option for all externall...

Nope, that is outside of what CSS is designed to do. CSS is primarily for styling HTML elements. The only way I can think of to insert links without ...

Hi @Vincx, I knew it was inevitable that someone wouldn't like the animations. I'm surprised it took this long for someone to say so! And you phrased...

Hi @raaadmin, The OAuth2 plugin is fully supported in osTicket v1.17 / osTicket-1.17-Awesome-102. I don't use it myself, but there were a handful of...

If anyone else is reading this how has osTicket Awesome for osTicket 1.17 (Revision 1) installed... ...you can either manually apply the fix I sugges...

Thank you very much for the head's up, @Benoit! I know that you've already figured out how to fix this yourself. But, for everyone else, I've release...

No worries. And JediKev announced a fix today so these issues should be resolved once 1.17.1 is released.

JediKev commented 5 minutes ago @stevland I have a pull coming today that might fix this issue. Cheers.

I appreciate the update. I was playing around with the dropzone / embedded upload function in 1.17 and I found that the situation is somewhat fixed, ...

Oops! Yes, scp\tickets.php.

Most people don't even know about that file.  It's been a long time since I used it, so I thought maybe it was broken. I added some simple jQue...

This CSS customization didn’t work. I suggest upgrading to the latest release. Also, when creating a new ticket, the datepicker is also not translatin...

This may look like a simple thing but I can tell you that it definitely is not. Sorry, it is not possible at this time.

You messed it up when you edited the Landing Page text, but then you forgot how you did it hehe. Take a look at Admin Panel > Modify > Pages &g...

I'm pretty sure that this is a technical limitation of PHP. I've heard that other programing languages, such as Ajax, allow the user to submit form d...

Hi @huypt, Please add the following to Admin Panel > Theme Options > Custom CSS: @media screen and (max-width: 550px) { .action-button.muted[d...

You sent me down a rabbit hole! I am really confused. I don't understand why you've run into this problem. That text is already translated in the Pol...

Thank you for bringing this to my attention, @NMITHelp. This is a serious glitch. And I haven't quite figured out how to properly fix it yet. But I ...

I believe you have run into an unresolved osTicket issue (it is not an osTicket Awesome issue btw). Try adding .jpg (and whatever other filetypes you...

Hi @nandor, If I understand you correctly, you expect that the user should not be able to close a ticket that still has remaining uncompleted task(s)...

Hello @DimitarStanev, I can't reproduce this issue on my end. I was just about to give up, but then I noticed something interesting in your screensh...

P.S. I included the latest version of the Attachment Inline Plugin in the new osTicket Awesome release. So if clonemeagain fixed the issue, the fix i...

Thank you very much for posting this, @fulfillment9. You probably saved me a lot of time trying to track down the issue!

This is absolutely not a thing that you need to worry about.

Hi @menarva, Admittedly I haven't looked at a RTL layout in a long time. I will sit down soon and work on some improvements. And then I will let you ...

Hi Zack, I will add this code to the next release, but for now you can toss it in Theme Options > Custom CSS: @media screen and (max-width: 760px...

Yikes! Thank you for the report, @hitchman. This will be fixed in the next release. For now, please add the following CSS to Theme Options > Cust...

P.S. And toss this one in as well for good luck! .label.label-bare:hover { background: rgba(255, 255, 255, 0.48); }

Hi @JulienVDC, This is a bit of a shot in the dark because I cannot figure out how to make the 'group' and 'cc collaborator' buttons appear on my end...

Hello all, osTicket Awesome for osTicket 1.17 is available now.

Thank you for posting that workaround, @Stephen@EhOS. But rest assured everyone, I should be releasing the next version this week. I will update this...

Hi @QFM, That's a tough one.  As far as I can tell the dropdown styling is dictated by the .select2-hidden-accessible selector in /css/select2...

Which language pack are you using? The "name" field will be fixed in the next release, thank you for the report. If you want to fix it right away pl...

What happens if you disable the Attachments on the Filesystem plugin and try posting the PDF again?

I'll mark this as 'Resolved', but feel free to post an update here if you wish.

Wait. Since posting the above comment something struck me: AUTHENTICATE failed. 113 consecutive errors. That sounds like 113 consecutive attempts to...

Hi @farsight, There isn't anything about the email architecture in osTicket that has been modified by osTicket Awesome. Having never used osTicket o...

Ah, now I understand. Thank you for clarifying.

If you install a copy of regular osTicket you will have the same problem. Do you agree with what I said?

Ugh, now I'm starting to second guess myself. This is definitely the latest version of the plugin. Please download it and overwrite the copy that yo...

You do understand that the issue has something to do with the Attachments on the Filesystem plugin, yes? If I had a solution for you I would gladly o...

Thank you for posting that, dfite. I forgot that I already came up with a solution for this! There is a small typo in your link, but this one should ...

I have to create invoices manually, and I try to do so once a month. Admittedly sometimes it take me longer, in fact I've apparently gone as long as ...

For what it's worth, I searched my email for your DB Error #1054 post. I receive email notifications for everything that is posted here, but I don't h...

Thank you for the update, Phil. We've seen at least a couple issues solved in this forum by simply downgrading to PHP 8.0. I'm going to have to remem...

Hi @nandor, Sorry, I didn't quite understand your last message. Are you saying the same issue occurs in vanilla, or no?

Thanks for the update. I will add that fix to the next release in order to accommodate tickets from Gmail.

Hi @BeckoningEagle, This issue has now been reported here:    

Hi @aeromarine, This issue has now been reported here:  

The current header may not be very exciting, but you would not believe the amount of consideration that has gone into it. It needs to be accommodatin...

Hmmm. If you're using the formatting toolbar to italicize the word, it will wrap it in <em> tags, which will work as expected. Thus I guess yo...

I can't reproduce this issue in the demo, even if I install and enable the LDAP plugin. If either of you guys would like me to investigate further I ...

table.list.queue.tickets.font-reg ~ div span.faded.pull-right {     display: none; }

Thank you for your detailed report. But as you've already realized yourself, this is an osTicket problem. Hopefully the osTicket devs will recognize t...

Nice work, @nandor. You're hired.

Hi Christian, I haven't really thought about what size would be optimal for the print logo. I suggest experimenting a bit to figure out what works be...

Add the following to Admin Panel > Theme > Custom CSS: a[href*="/login.php"]:hover, a[href*="/logout.php"]:hover {     background: #f...

Hi @aeromarine, There is some mismatch with the Spanish language pack and osTicket 1.16.x. This is not an osTicket Awesome issue. I'm pretty sure w...

Hi @BeckoningEagle, Thank you for the detailed explaination, which made it easy to reproduce the problem. After investigating, I have come to realiz...

Hi @alexbuckland, I'm sorry I didn't reply in a timely manner. I assume you've worked this out by now, but if not feel free to write back and let me...

Thanks for jumping in, @alexbuckland. That is a great response. @manuelef this is definitely a question that is more suited for the regular osTicket ...

Hi @jorgepeixinho, Sorry, I can't find your post. But I did find your other question about language packs. Are you still running into the DB Error? ...

Hi Jorge, The correct answer is to collaborate on the Portuguese language pack here: But your contributions will not show up in osTicket / osTicket ...

Oops. Rest assured, you did install the correct version.

Hi @remigius, I will fix this in the next release. For now go to Admin Panel > Theme > Custom CSS and add the following: .faq-content .thread...

Hi @cgimicro, That is far beyond the support that I can offer you. And no one else is speaking up here. So you best bet is to ask for support from th...

Hi @pamconsult, I believe this is an osTicket question, not an osTicket Awesome question. It would be better to ask this question in the osTicket fo...

Hi Easy2Begin, Sorry for the delayed response. But your issue has something to do with a mismatch between the Knowledgebase and the Attachments on t...

Thank you for reporting this. I will fix it in the next release. I definitely see the issue with Last Updated on my end. You can fix this simply by a...

Hi @KZVWL-EDV2, I apologize for the late reply. Are you still having this issue? When you try to visit the Theme settings page, does an error get lo...

Hi @cartmega, This will be fixed in the next release. But, as @abtchurch figured out, you can go ahead and remove the errant hi from osta\inc\staff...

I just figured this out myself. Thanks for the diligent sleuthing, guys!

Sorry for the delayed response. Hmmm. I am not seeing those issues on this end. What happens if you press SHIFT + O and then visit the Knowledge Ba...

Hi @michael.angeli, I wish I could help you with this, but it doesn't sound like an osTicket or an osTicket Awesome issue, but rather something to do...

That sounds very odd. I can't seem to reproduce the issue in the demo. I'd like to make sure that I'm following you correctly. Plugins show their co...

This does not sound like an osTicket Awesome issue to me. I would suggest updating your zip software and trying again. Or, using this link, you can ...

We resolved this by email so I will mark this as resolved.

Sorry guys, I did not see this and the temporary fix is quite simple. Please add the following to Admin Panel > Theme > Custom CSS: form[actio...

Hi @EasytoBegin, This probably has something to do with the database upgrade from osTicket 1.15.x to 1.16.x, although I can't reproduce the issue on ...

That is a great idea. I'll add it to my list and think about how such a thing could be implemented. No promises though!

Great. Thanks for the update. 

Yes, I am all caught up now. I quietly posted 4 new versions over the past few days, including osTicket Awesome for osTicket 1.16.1 (Revision 1). I a...

Please see I can't upload a logo or background image on the Troubleshooting page.

No, the only error is the closing bracket. (That is an old function that is no longer needed). Please replace // osta - Load ticket counts in naviga...

Hi @square, I can't find the function to create the subcategory As far as I know, that isn't something that osTicket is capable of. You would have to ...

It would only take a few days to properly code a dark mode for the Client side. But, who cares? Clients typically only use the Portal for short length...

Hi @Kieranwest28, That is an excellent idea. But it is essentially a feature request for osTicket itself. Please consider asking your question in th...

That would require custom code and is beyond the scope of the help I can provide. Also, it is not an osTicket Awesome question, but rather a question...

Hi @mstrust, You have found an issue with your specific settings, or with osTicket itself — this is not an osTicket Awesome issue. Note that email t...

This is not an osTicket Awesome specific issue, but rather an osTicket one.

As a general rule you can always upgrade osTicket or osTicket Awesome without doing staggered upgrades, unless your installation is super old, like, m...

Hi @alexbuckland, Sorry, I didn't see your email but I'm a little overwhelmed right now. You don't need to worry about your original vanilla osTicke...

Sorry for the delay. I will find a solution for this next week!

Desculpe, isso não é compatível. Mas vou passar esta questão para o Fórum de Modificações e talvez alguém tenha uma ideia para você.

If you're still having trouble let me know what version you are running. What do you mean by "a short mod"? The second error is related to 2 Factor ...

Add the following code to Admin Panel > Theme > Custom CSS. The first group is the search field as it displays when inactive. The second group...