Your helpdesk. Your brand.data.team.code.
osTicket Awesome is a full helpdesk solution.
Every feature on every plan. No per-agent fees. No add-on tiers. No surprises at renewal. One flat price for your entire organization, whether you have 3 agents or 300.
Brand it to your organization’s identity. Adjust the workflows to match how your team actually works.
And if the settings panel isn’t enough, you have the complete source code. Not “open core” with the good parts locked away. The whole thing, readable, auditable, and yours to modify.
Your database. Your backups. Your retention policy. Your encryption. The confidential information of the people you serve stays on your infrastructure, under your control.
The professional helpdesk stack. Self-hosted. Unlimited agents. Every feature on every plan. Full source code. Starting at $149/year.
Not a sysadmin? Not a problem.
We offer professional installation, ongoing support, and a real person who answers emails. We’ll help you securely migrate your data from your existing helpdesk provider. You get the cost advantages of self-hosted software without managing the technical details yourself. You’ll still spend a fraction of what the big vendors charge.
The Platform
Built on osTicket, the most widely deployed open-source helpdesk in the world.
Over 5 million deployments. 20 years of continuous development. 190+ countries. This is the engine that runs support operations inside universities, hospitals, government agencies, and Fortune 500 companies. It’s free, it’s proven, and nothing else comes close.
20 Years of Battle Testing
First released in 2003. Continuously maintained through every shift in web technology, every security landscape change, every PHP version. The edge cases your team will encounter have already been encountered and resolved by someone in the community.
Your Server, Your Data
Runs on your infrastructure. Your database, your backups, your retention policy, your encryption. No data leaves your network. HIPAA, GDPR, and internal compliance requirements are yours to satisfy directly, without negotiating a BAA with a cloud vendor.
Email Pipeline That Just Works
IMAP, POP3, SMTP, OAuth2 for Microsoft 365 and Google Workspace. Every email to your support address becomes a ticket automatically. Routing rules, auto-responses, and department assignment handle the rest.
SLA Policies & Automatic Escalation
Define response and resolution targets by priority, department, or help topic. Overdue tickets get flagged, reassigned, or escalated to management automatically. No one has to watch the clock.
Forms For Every Request Type
IT issues get different fields than HR inquiries. Facilities requests get different fields than billing questions. Each help topic gets its own intake form, routed to the right department with the right SLA automatically.
Full Source Code Access
Not “open core” with the good parts paywalled. Not encrypted. Not cloud-hosted where you can’t see what’s running. The complete source code, on your server, readable, auditable, and modifiable.
The One Thing
But the most capable open-source helpdesk in the world has one problem.
It looks like it was built in 2004. Because it was.
The staff panel isn’t responsive. The client portal doesn’t work on phones. There’s no dark mode, no keyboard shortcuts, no visual priority system. The engine handles enterprise-scale support operations. The interface doesn’t look like it.
The Enhancements
We’ve spent ten years fixing that.
osTicket Awesome is a maintained distribution of osTicket. Every upstream release, merged with 30+ enhancements, shipped as a single production-ready package. Same engine. Same data. Completely different experience.
Responsive on every screen
Staff and client portals work on desktop, tablet, and phone.
17 keyboard shortcuts
Open tickets, post replies, change priorities, navigate queues without touching the mouse.
Your logo, your colors
Upload your logo and set your brand colors from the admin panel. Both the staff and client portals reflect your organization’s identity.
Priority-colored ticket rows
Prioritize your tickets visually. Click any priority badge to change it on the fly, right from the queue, without opening the ticket.
Dark mode
Per-agent toggle. Persists across sessions. Not a cheap CSS invert. A full rewrite, every element considered.
10 enterprise plugins
2FA, LDAP, OAuth2, audit logging, S3 storage, and more. Pre-installed and ready to enable.
49 language packs
Full RTL support for Arabic, Hebrew, Persian, and Urdu. Your helpdesk speaks the same languages your customers do.
Custom CSS editor
Make it yours from the admin panel. Full source code access if you want to go deeper.
Agent avatars
Gravatar integration with automatic letter-initial fallback. Every agent gets a face (or at least an initial) next to their responses. No more anonymous grey silhouettes.
“Your project was one of those signals we couldn’t ignore. It both hurt and helped; in the best way possible.”
— Peter Rotich, osTicket founder
The Stack
osTicket Awesome isn’t a product frozen in time. It’s a stack: the most proven helpdesk engine on earth, plus an enhancement layer that’s tracked every upstream release for a decade.
There is no team. There is no venture capital. There is one developer who has been doing this for ten years, who answers every support email personally, and who ships within days of every upstream release. That’s why the price is what it is. Not because we cut corners, but because the entire operation fits on one laptop.
And because it’s built on open-source osTicket, your helpdesk keeps running regardless. No vendor dependency. No kill switch. Your data is in your database, on your server, under your control.
When osTicket improves, osTicket Awesome improves with it. When your needs grow, the stack grows with them. And when osTicket 2.0 arrives, we’ll be ready. But we won’t rush you. Here’s our commitment.
The Price
Affordable implies compromise. It implies somebody cut corners.
Some people only respect “affordable.” But smart people hear it and think, “What’s the catch?”
In this case the price isn’t low because we cut corners. It’s low because we’ve built a solid product on an open-source foundation and proven that it doesn’t need to be expensive.
Most helpdesk vendors price per agent, per month. Add five people to your support team and your bill goes up. That’s not a cost model. That’s a tax on growing your business.
osTicket Awesome starts at $149 a year. Not per agent. Not per month. The whole product, every feature, every update, for your entire team. The price doesn’t change whether you have 3 agents or 300.
And you’re not giving anything up. Full source code access. 30+ enhancements over vanilla osTicket. 49 language packs pre-installed. 10 plugins bundled. Dark mode, responsive design, enterprise-grade security. All of it runs on your server, under your control, with your data staying exactly where you put it.
We can price it this way because the product is self-hosted. We don’t run your infrastructure. We don’t meter your usage. We don’t need a sales team, a customer success department, or a venture capital runway. One developer, ten years, 83 releases — and because it’s built on open-source osTicket, the engine your helpdesk runs on has 20 years of contributors behind it. Your data and your workflow keep running no matter what. That’s the entire operation.