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Hey Jeremy, Email fetching with M365 is core osTicket functionality, so it's definitely in our wheelhouse even though it's not osTicket Awesome-speci...

Hi @cbd4-dk, Thanks for reporting this. You're right, and this is a bug on our end. The Department field on the task creation form should be marked ...

Hi astaadmin, You're right: the issue persists when allow_url_fopen is disabled. Thanks again for your patience and for the detailed diagnosis that p...

I love the idea, but it's more of an upstream feature request.

It's been a month with no response so I'll mark this as 'Resolved' for now. But you can still add another comment if the issue hasn't been resolved.

What version of osTicket Awesome are you guys running?

This extremely rare issue was resolved in osTicket-1.18.3-Awesome-104.

I'm not 100% certain what you're seeing as it isn't something I've run into before, and it's a little hard to picture without screenshots. That said,...

Hi @cgimicro, Thank you for raising this issue. I will fix it right away. But for you I have prepared this hotfix with two files. Just drop them in...

Hi @cbd4-dk, Thank you for taking the time to report this. Your solution is correct. That CSS doesn't seem to be necessary and the multi-select form...

Hi Carsten, Thanks for the detailed writeup. You've clearly put some thought into this, and the use case is completely legitimate. To answer directl...

Hi Carsten, Great catch, and thank you for the thorough diagnosis. You've nailed the root cause exactly: when getAvatar() is called without a size pa...

Hi bit111, Sorry for your trouble. And thank you for reporting this glitch. I have fixed the issue in the current 1.18.3-4 release. So either downlo...

Hi halmaclean, Apologies for the very late response! Your original post was almost certainly caught by our spam filter (Akismet), which we've since d...

Sorry for the very late reply, but here is the answer you are looking for: