Thanks for the detailed report and screenshots, Daniel.Thanks for the detailed report and screenshots, Daniel. You're right. osTicket Awesome rebuilds...

Thank you for posting this, Detlev Engelhardt. And chrswsmn, your workaround is exactly right. The color-block priority column only shows up when th...

Hi servo,Thank you for the report. I want to help. First I need to see it the way you see it.Can you answer a few short questions?1. Did you click a b...

Hi guys,I'm sorry for the unexpected delay. The 'next release' ended up being a beast!Please update to osTicket Awesome 1.18.3-Awesome-106 when you ha...

Ricky, Jason, Ryan: thank you for contributing to this thread. We'll have a fix in the next release (osTicket Awesome 1.18.3-Awesome-106) which will s...

Hold off on those troubleshooting steps for now, @rbrownsd50-bc-ca. I may have figured out the culprit. Update to follow soon.

Hi Ryan. I'm sorry for your trouble but thanks for picking this thread up. Your detail about the new ticket form fields not appearing until validation...

Hi @astaadmin, Apologies for the long silence here. The last several weeks have gone into rebuilding the entire website, rebranding osTicket Awesome...

I just came across this post. I'm sorry that I overlooked it at the time. It's a great question.I assume you've worked it out by now. But the answer m...

Hey Jeremy, Email fetching with M365 is core osTicket functionality, so it's definitely in our wheelhouse even though it's not osTicket Awesome-speci...

Hi @cbd4-dk, Thanks for reporting this. You're right, and this is a bug on our end. The Department field on the task creation form should be marked ...

Hi astaadmin, You're right: the issue persists when allow_url_fopen is disabled. Thanks again for your patience and for the detailed diagnosis that p...

I love the idea, but it's more of an upstream feature request.

It's been a month with no response so I'll mark this as 'Resolved' for now. But you can still add another comment if the issue hasn't been resolved.

What version of osTicket Awesome are you guys running?

This extremely rare issue was resolved in osTicket-1.18.3-Awesome-104.

I'm not 100% certain what you're seeing as it isn't something I've run into before, and it's a little hard to picture without screenshots. That said,...

Hi @cgimicro, Thank you for raising this issue. I will fix it right away. But for you I have prepared this hotfix with two files. Just drop them in...

Hi @cbd4-dk, Thank you for taking the time to report this. Your solution is correct. That CSS doesn't seem to be necessary and the multi-select form...

Hi Carsten, Thanks for the detailed writeup. You've clearly put some thought into this, and the use case is completely legitimate. To answer directl...

Hi Carsten, Great catch, and thank you for the thorough diagnosis. You've nailed the root cause exactly: when getAvatar() is called without a size pa...

Hi bit111, Sorry for your trouble. And thank you for reporting this glitch. I have fixed the issue in the current 1.18.3-4 release. So either downlo...

Hi halmaclean, Apologies for the very late response! Your original post was almost certainly caught by our spam filter (Akismet), which we've since d...

Sorry for the very late reply, but here is the answer you are looking for:

Hi webtekpc, This is a core osTicket question rather than an osTicket Awesome one, so I'd recommend posting on the osTicket community forums for the ...

You're right that CSS content can't pull in dynamic values like the current year. But osTicket Awesome includes a file specifically for custom JavaScr...

Thanks for the detailed update! Good to know what the resolution was. And i'm glad you're back in business, Mike.

This is an excellent idea and I am thinking about it very seriously. Stay tuned!

Hi Michael, Thanks for the detailed report. This is a false positive. All six flagged files are legitimate osTicket Awesome admin configuration handl...

Hi Alexander, First, a huge apology: your post was silently flagged by our spam filter and I never saw it. I only discovered it today while investiga...

Hi Cerian, apologies for the very delayed response on this one. It looks like you have two accounts with us (bxxxxs@pxxxxxxe.co and sxxxxxt@pxxxxxxxe...

Hi, Mike. Thanks for posting and for the detailed error log. That makes diagnosing this much easier. First, an important clarification: this is a co...

I'm glad you like Dark Mode as much as I do. But I do not have any plans to implement it in the Client Portal at this time. It seems to me that Dark ...

Hi Daniel, Apologies for the slow response on this one. This sounds like it could be the quick-edit popup opening but having nothing to render becau...

Hi Jacqueline and Jeremy, Thank you both for reporting this. I was able to reproduce this obscure issue and identify the cause. The theme settings p...

Hi JulienVDC, Apologies for the very long delay on this one. This fell off my radar and I'm sorry about that. Steve, excellent diagnosis, thank you....

If you haven't done so already, please update to osTicket-1.18.3-Awesome-103. This issue is fixed and there are many new features.

Hi Christian, Good news: I've identified the problem. Your ost_user_account table is missing the timezone column, which was introduced in a recent o...

I am in the middle of migrating my entire web server. As soon as that is complete I will fix the form again. But for now, here are all of the instruct...

Hi astaadmin, Thank you for your detailed reports. But I tested osTicket 1.18.3 with osTicket Awesome and cannot reproduce either issue: Logo: Displ...

I wouldn't have realized there was a problem if you hadn't of reported it. Thank you. The Installation Instructions conditional logic form is working...

I'm sorry to learn about the frustration you experienced. Please know that all plugins have been updated in the lastest releases and I will do a bette...

Did the system work correctly on 1.18.1? Could logged-in users open tickets without errors? (I assume yes, but just checking). Does this happen for ...

Hi Christian, Which version of osTicket Awesome are you running? Is this a fresh install or an upgrade from a previous version? What version of...

Hi Dalibor, As you have pointed out, in vanilla osTicket's Ticket List, unanswered tickets (and tickets with a new reply) have a bold subject line. W...

Thank you for the update.

Sorry for the trouble! I have activated your account for 2 years starting today. Thank you for your support.

Thank you for providing the solution, Vic Hoste. Just to be clear for the benefit of others who may run into this issue, here is what I think is goin...

Sorry for the late reply. When you're on the login page, press SHIFT + O to switch to the vanilla osTicket environment. Does the Azure login option ...

Have you made any progress on this?

Sorry, is a great question but it seems like no one has an answer. I hope you figure it out!

It's a great question, but it pertains to osTicket's core functionality and is not specific to osTicket Awesome. I suggest asking this question in th...

A very late reply! This question pertains to osTicket's core functionality and is not specific to osTicket Awesome. If you are still having trouble,...

This question pertains to osTicket's core functionality and is not specific to osTicket Awesome. I suggest asking this question in the osTicket Forum...

This question pertains to osTicket's core functionality and is not specific to osTicket Awesome. I suggest asking this question in the osTicket Forum...

Glad we worked it out! Thanks, Mike.

Yikes! I replied to the form you submitted, which I now realize sent the reply to my email address rather than yours. I am off to a terrible start h...

Yikes! I replied to the form you submitted, which I now realize sent the reply to my email address rather than yours. I am off to a terrible start h...

Look for relevant error messages in the Developer Tools >  Console of your current web browser. Try accessing the page from a different web b...

The data is stored in the database. But have you tried opening Developer Tools in your browser and manually looking for the CSS that is causing the t...

The data is stored in the database. But have you tried opening Developer Tools in your browser and manually looking for the CSS that is causing the t...

Hi nandor, Please add the following to Theme > Custom CSS: .tickets-page .tickets .form_table .select2-container--default .select2-selection--mul...

Hi guys, I didn't realize that this limitation existed, so thank you for pointing it out. I will have to look into this and try to find a solution t...

Hi Roberto, Unfortunately, no.

Hi Erik, I never noticed that, but you're right.  From what I can see, items (checkboxes, text in form fields) do get reset. But the drop-down ...

Hi Mike, please let me apologize for the long delay in responding. Check your email and we'll go from there.

Hi Jeremy, Assisting with issues with Azure is beyond the type of support I can offer as it isn't related to osTicket Awesome. Also, I don't have any...

Hi lucn, I'm sorry to hear that you're experiencing that frustration. But, unfortunately, I can't think of a reason that could explain that specific ...

Hi Stephen, Thank you for pointing this out.

Hi Jesse, I understand that you can't access the tabs to navigate back to the CSS page, so you can't remove the CSS you added, which broke the tabs. ...

Hola Javier, Se informó un problema similar aquí, pero no he tenido la oportunidad de verlo yo mismo. Lamentablemente todavía no sé cuál es la causa...

Hi Onur, osTicket / osTicket Awesome doesn't support PHP 8.3 yet. Please downgrade to 8.2 or 8.1 asap. (I have no idea if that is the reason you are ...

Hi Aaron, It sounds like you are doing everything correctly. I haven't encountered this issue. When you are on the plugins page press SHIFT + O on y...

Hello @devops, It seems that through the renewal process you somehow registered a 2nd account (with a new username and password) which is the one tha...

Hi Koen, osTicket Awesome fully supports the OAuth plugin, but that's not exactly what you asked. You're wondering if the plugin will continue to wo...

Hi zwing, You don't run into this issue while using the 1.18.1-1 Demo, correct? So the question is: what is wrong with your environment or installat...

This is definitely not an osTicket Awesome issue. I recommend you either research this as a vanilla osTicket query, or ask for advice in the osTicket...

Which language pack? 

Hi Erick, This is just a quick message to let you know I will look into this soon and get back to you.

So that suggests to me that this isn't actually an issue with osTicket Awesome, but rather something amiss with your installation / web server. 500 I...

Press SHIFT + O to switch to vanilla osTicket and try creating a test ticket. Does that work?

Sorry to you both, but I cannot reproduce this issue and I have absolutely no idea what could be going wrong. In order to try and figure this out I w...

Hi guys, If you switch to vanilla osTicket by pressing SHIFT + O you will see that this is not an osTicket Awesome issue.   See also:

Hi servo, Fair enough. Sorry again for the oversight.  osTicket Awesome for osTicket 1.17.5 (Revision 2) is now ready on the Downloads page.

Hi @servo, I apologized for the inconvenience.  The truth is that I don't test 1.17.x versions as rigorously because very few people download i...

Hi Ole, You'll find the option at Theme > Custom Text and Links. But note that the icon doesn't appear until the page is quite long, which p...

I have a vague recollection of something similar plauging a customer for weeks. It ended up being the result of caching software on his server (intend...

2023 update: osTicket Awesome is now fully self-contained, and doesn't call any remote files. Therefore it is fully functional on an intranet or in a...

In case either of  you guys are interested, or anyone else who may read this thread... ...osTicket Awesome is now fully self-contained, and does...

Which version are you using? Are you referring to the Staff side or the Client portal? I tried adding a very long ticket Subject and it looks fine in...

I must have forgotten to update the current version info on the server. Sorry for the confusion.

Hi Stephen, That is extremely odd, and rather unnerving I'm sure. I would be happy to provide an answer if I had any idea what is going on. But as y...

Hi Damian, I cannot reproduce the issue on my end. The password reset function works perfectly. I'm not sure if it matters, but have you checked you...

Hi Doug, If you look at vanilla osTicket 1.14's Advanced Search > Columns you'll see that you can add Columns. But starting in osTicket 1.15 they...

Hi guys, Thank you for the reports! This issue has now been resolved in the latest release osTicket Awesome for osTicket 1.18 (Revision 3).

Wow Julien, that's really weird. Even stranger that I can't reproduce it. From the Client side I added a reply to ticket 235. And then on the Sta...

Hi Dirk Es befindet sich immer noch am selben Ort, aber Sie müssen zuerst auf die Schaltfläche „Mehr“ klicken.  

Hi Freinet, If you look at vanilla osTicket 1.14's Advanced Search > Columns you'll see that you can add Status. But starting in osTicket 1.15 th...

Hi Francesco, That sounds really weird. Unfortunately, I cannot produce the issue. Can you kindly try to reproduce the issue in the 1.18-1 Demo and ...

Hi @speciale, You've probably figured this out by now, but the Logo section has been moved and improved. You'll find it under Admin Panel > Theme...