I thought I had previously posted this issue, but I can't find it listed. When you pull up a ticket in OS Ticket Awesome and the field has more information than is listed, you have the pencil icon to view content. This does nothing in OS Ticket Awesome, however, if you hit SHIFT-O to go back to the original OS Ticket and click the pencil, the pop up box comes up showing all of the information.
osTicket v1.15.1 // osTicket-1.15.1-Awesome-101
Hi @bcrawley You did post about this a few months ago here.
I could not reproduce the issue on my end. In fact, I've never seen information in a ticket become truncated.
Apparently you sent a video, which I greatly appreciate. I don't know what happened on my end, I must have overlooked it. Sorry about that. And now the link has expired.
Hopefully you still have the video in your Dropbox. If so, kindly send a fresh link and I will take a look.
Here is a link I made today. I found the original video after I made this new one.
https://www.dropbox.com/s/smw1mfkx840b7a3/IMG_0563.MOV?dl=0
I wanted to see if there was an update on this ticket.
Looks like the latest version resolved this issue! Thank you!!