Hi there,
I am on the following theme and environment:
- osTicket v1.14.3 // osTicket-1.14.3-Awesome-102a
- PHP 7.4.12 // MySQL 5.7.31 // Apache/2.4.38 (Debian) web server
I am constantly losing the site's logo and login background image a couple of days after uploading them...
Has anyone else been facing this issue?
Is it a server configuration issue?
I know I could force in a workaround by directly modifying the CSS, but I'd like to keep as little customizations and possible (+ it's also annoying not knowing it's fixed).
Let me know!
Julien
Hi @JulienVDC,
Hmmm. That's an odd one.
When you upload a logo or a background it resides in the osta/uploads/ directory.
When the files "disappear" from the Logo Options and the Login Background pages, are the files still resident in the that directory?
If no, is there some software running on your web server that may be deleting them, or reverting files back to a previous state, or something along those lines?
Hey @stevland, thanks for getting back.
I just checked the directory for my local instance (it's both happening locally and in the prod environment) and the image is gone from the directory...
I've just re-uploaded the logo via the admin interface and it does get placed into the upload directory.
- - -- - - -
Also, this might help, we use Docker and we're basing ourselves with the following images:
- MySQL database: "mysql:5"
- Apache HTTPD web server: "php:7-apache" (plus customisations inspired from < https://hub.docker.com/r/campbellsoftwaresolutions/osticket/dockerfile>)
Hello @stevland,
Any further advice on this issue, please?
Feel free to ask for more explanations and/or details.
Many thanks in advance for your timely support.
have you cleared out your browser cache?