Have you checked these first?
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Hey Osticket Awesome,
There is a bug when you assign people in a ticket.
I works when you're on the main page, it only show the people that youre in a team with.
But when inside a ticket, it show every agent, even those who a outside you're team.
I am not seeing that on this end. Can you please send a screenshot?
It's been a few weeks so I'm going to mark this ticket as resolved.
But feel free to add an update at any time.