Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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I would like to know if it is possible to add a new field in this customer form.
I need to create a tab with the department of the requesting client, to assist in the identification for the agents.
Hello @charlesjr,
of course you can add fields in that form. You can find the setting under the following menu:
- Admin Panel -> Manage -> Forms -> Contact Information
Or is that not what you mean/need?
