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Hi stevland
I love the keyboard shortcuts which I believe are part of osTicketAwesome.
Do you think it would be possible to add one to edit the current ticket you're in? eg SHIFT and E for the URL
.../scp/tickets.php?id=XXXXX&a=edit
Thanks
Oliver.
Hi Oliver,
This is a great idea. It will be added in all future 1.15.x releases.
In the meantime you can open /osta/js/mousetrap.js, add the following...
// shift + e
Mousetrap.bind('shift+e', function(e) {
var loc = location.href;
loc += loc.indexOf("?") === -1 ? "?" : "&";
location.href = loc + '&a=edit';
});
...and then have at 'er.
Hi Stevland
Many thanks - working brilliantly. I did come across a minor bug with it.
After adding a reply/note, the URL goes
from:
…/scp/tickets.php?id=XXXXX
to either:
…/scp/tickets.php?id=XXXXX#reply
or
…/scp/tickets.php?id=XXXXX#note
Shift E then makes this
…/scp/tickets.php?id=XXXXX#reply&a=edit
which doesn't work.
I've put in a fix to remove the #reply and #note, but you may have something more elegant up your sleeve to roll into the next release. 🙂
(I also removed the & from the last line (highlighted) as it was putting in a double ampersand)
Oliver.
// shift + eMousetrap.bind('shift+e', function(e) {var loc = location.href;loc = loc.split("#")[0];loc += loc.indexOf("?") === -1 ? "?" : "&";location.href = loc + 'a=edit';});
Thanks for your follow up, Oliver.
I added shift + e to the latest release. But I've now added your last message to my To Do list and I will review it while I'm working on the next release.