Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hi,
I'm running osTicket Awesome v1.14.2 with PHP 7.2.31.
We have some two additional fields on our default tickets.
One type with type "Short Answer" and one with type "Choices".
After updating from v1.14.1, these fields are no longer editable.
The URL changes to https://support.***.eu/scp/tickets.php?id=917#tickets/917/field/50/edit however no prompt to edit the field is displayed.
I've confirmed this doesn't affect the same installation with v1.14.2 without osTicketAwesome.
Could you confirm this, or is there any further details I can provide to help resolve this?
I have the same problem but it looks like they have not even looked into the issue for you?
It seems to be an issue with all custom fields
Haven't had any progress or update yet.
As a work around, we are using the edit ticket option, and altering the fields there but it's not ideal.
Hi guys, sorry for the late reply.
This will be fixed in the next release.
For now, please open /include/staff/ticket-view.inc.php in a text editor and change line 1000 from
<a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"
to
<a class="ticket-action inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo __('Update'); ?>"
A big thanks for the interim fix!
yes thanks for this 🙂
Hi,
we still have the same issue on the newest available version "osTicket Awesome for osTicket 1.14.4 (Revision 1)".
Why is this still not fixed?
Thank you for bringing this to my attention.
It appears that an upstream change of code in osTicket resulted in my fix being overwritten somewhere along the way.
It will be fixed again in the next releases. But if you want to manually fix it right away you'll look for the following code in /include/staff/ticket-view.inc.php around line 1007:
<a class="inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo $title; ?>"
href="<?php echo $href; ?>">
which you'll change to:
<a class="ticket-action inline-edit" data-placement="bottom" data-toggle="tooltip" title="<?php echo $title; ?>"
href="<?php echo $href; ?>">
Hi,
thank you.
The fix works fine.
Hi,
I upgraded from 1.14.4 to 1.15.1 (Revision 1) now and have the same problem again.
I again had to make the manual change in /include/staff/ticket-view.inc.php file.
Yikes! I'm at a loss. Thanks for letting me know.