Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Is there a way of forcing OSTicket Awesome to use the desktop view? I am finding when i resize my window on my laptop its changing to mobile view, which is obviously because the size of the screen reduced to that of a normal mobile device. So i'd like to stop this from happening when on PC.
I'm afraid there is no elegant way to do this.
The layout "breakpoints" (to use web design nomenclature) are hard-coded and it would be nearly impossible to make them user-configurable.
The only solution I can think of (and you're not going to like this) is to zoom out in your browser. Which would make everything very small, but would force the desktop layout.
If I think of anything else I'll let you know, but that's about all I have for you.