Have you checked these first?
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Hello, I bought thema and realized that in the Portuguese version there are several screens that have some fields with the wrong position. Below are just a few examples. I wish you could review the screens in my language.
osTicket v1.14.4 // osTicket-1.14.4-Awesome-101
PHP 7.4.13 // MySQL 10.5.5 // Microsoft-IIS/10.0 web server
My resolutions is: 1920x1980 125% font size (default my laptop)


Hi @eprius,
Thank you for the screenshots.
In the first screenshot the "adicionar usuario" button is misaligned.
This will be fixed in any of the next releases.
Or you can open \osta\css\staff-desktop.css and change line 1944 from
.dialog input[value="Reset"] {
to
.dialog input[type="Reset"] {
But unfortunately, in the second screenshot I am not sure what you are referring to. Please describe it in words.