stevland
@stevland
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Joined: Jun 30, 2016
Last seen: Jun 16, 2026
Topics: 6 / Replies: 1175
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I tried to reproduce that issue. Using the 1.17.3-2 Demo I selected the logo that is closest to the shape of your logo. I then adjusted the browser ...

3 years ago
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Hi Michael, I feel you. It is also a pet peeve of mine when applications don't support keyboard navigation. Having said that, I made a form over fun...

3 years ago
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Hi Michael, Unfortunately I am having a hard time visualizing your setup. A screenshot would probably go a long way to helping me understand your ap...

3 years ago
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@rglfsucu, Thank you for taking the time to also point out that the issue occurs in regular osTicket. But actually, I can't reproduce it in either e...

3 years ago
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Hi Dominik, @rglfsucu is probably correct... there is likely a setting somewhere that you can enable to allow notifications to all of the agents. I ...

3 years ago
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Hi Martin, I'm sorry for the very late reply. And you probably aren't going to like this response, but it is extremely unlikely that this issue was ...

3 years ago
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Hi @emily, That's a really weird issue!  It's only affecting one of your users? And they can't even click the button? Please ask them to try u...

3 years ago
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Hi @RenatoAscencio, Hmmm. I can't reproduce this issue. Does the same thing happen when you search in the osTicket Awesome Demo?

3 years ago
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Hi Roberto, Thank you for taking the time to report this. It will be fixed in the next release.

3 years ago
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Hi guys,  Thank you for taking the time to report this. And extra kudos to @echomeless. Thank you for sharing your workaround. osTicket Awesom...

3 years ago
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Hi @Justin, This question relates to osTicket's core functionality -- it doesn't pertain to osTicket Awesome, which is basically a bunch of modificat...

3 years ago
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Hi @sistemascsc, I have no idea. I have never used LDAP. This isn't the correct forum for questions like this. Your question pertains to osTicket's...

3 years ago
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@sistemascsc, From your previous comment elsewhere it sounds like you were running the wrong version of PHP. Either way, this is technically an osTi...

3 years ago
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@it-support@lindner-esskultur.de, The system requirements for osTicket Awesome will always be exactly the same for the corresponding version of osTic...

3 years ago
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You'll find full instructions to walk you through each step of upgrading osTicket Awesome by selecting the 2nd option:

3 years ago
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Sorry, I don't understand the question. I don't know if it helps, but the Staff login page for my own osTicket system is: And the Password Reset pag...

3 years ago
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Hi Raito00, This isn't an osTicket Awesome issue... it is an issue with osTicket itself. And actually I reported this issue in 2019 and it is still ...

3 years ago
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Sorry James, I did not understand the question. Please feel free to try asking again with different words.

3 years ago
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Hi @JulienVDC, Indeed, it appears that there are 3 updated plugins that I neglected to include in the latest release. For that reason I released osT...

3 years ago
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This isn't an osTicket Awesome question, but thank you for sharing your solution.

3 years ago
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Hi guys,  I'm sorry that I've been unavailable for a while. And I agree, this is a terrible mistake. I'm really pleased that you managed to wo...

3 years ago
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Hi guys. You are asking for new upstream osTicket features that are beyond my paygrade! ( ._.) You should ask here: Sorry I can't help.

3 years ago
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Hi @jmyderwykpolice-belleville-on-ca, Sorry for the inconvenience. It is fixed now. Thank you for letting me know! 

3 years ago
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@stephenehos-ca, Thank you for the note. However, the logo is removed in Dark Mode by design. I made this decision for two reasons. Hopefully most ...

3 years ago
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Thank you for the report, Stephen@EhOS. This will be fixed in the next release... very soon!

3 years ago
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Thank you for sharing your fix, @reinierstuptech-com.

3 years ago
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Hello everyone. In case you haven’t noticed, osTicket Awesome now includes a Dark Mode… by popular demand! Update and enjoy.

3 years ago
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Hello everyone. In case you haven't noticed, osTicket Awesome now includes a Dark Mode... by popular demand! Update and enjoy.

3 years ago
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Hi lizenz, This sounds exactly like an upstream issue with osTicket itself that was discussed on this forum here and here. But that issue was r...

3 years ago
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Hi lizenz, I'm sorry for the super late reply. I'll need to take a look. Please complete sections 1 and 2 of this form. And in section 7 kindly ad...

3 years ago
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Hello, The first thing I would check is your cron job. Make sure the path to api/cron.php is still correct. If that doesn't resolve your issue there...

3 years ago
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@todd.kisida@xbyte.com, A personal search!? What a bizarre issue, and amazing that you figured it out. Thanks for sharing.

3 years ago
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The reason I asked if you're using OAuth2 is that what you have both described sounds like this issue: I can't really help you with this (other than ...

3 years ago
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Hi @mjdventures, Thank you for your question. Vanilla osTicket makes the entire row bold when there is a "new reply", which includes both a) an exis...

3 years ago
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To be honest this sounds like an vanilla osTicket issue, not anything to do with osTicket Awesome. I'm willing to try and sort out if that's the case...

3 years ago
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Hi @nandor, That's an excellent suggestion. But honestly, I don't see why anyone would want to do this work on their own, when they can wait a few d...

4 years ago
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@nandor, I honestly have no idea! It's a great question, but once again I have to recommend that you post it in the osTicket Forum where you are far...

4 years ago
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Late reply, but did you see this thread?

4 years ago
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Hi @nandor, Hopefully you've also been asking these questions in the osTicket Forum... it's not really an osTicket Awesome questions and you're way m...

4 years ago
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Hi @nandor, I apologize for overlooking this post. But honestly, you would probably have gotten more of a response if you posted it in the osTicket ...

4 years ago
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I trust you figured out how to fix the #popup modal.  If I was forced to guess off the top of my head as to what went wrong, my theory would be ...

4 years ago
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Hi @silviuip, I see that your invoice was sent on Dec. 4th. Sorry for the delay. I've been busy implementing a full ecommerce solution into this sit...

4 years ago
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Hi @acotral, I sent your invoice the next day (October 11th). I trust you received it but, if not, let me know and I'll resend it.

4 years ago
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Sorry for the trouble! I've been busy implementing a full ecommerce solution into this site, simply so that a proper invoice will be emailed to each ...

4 years ago
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Hi @a.taylor, I've never run that plug-in myself, but I've heard that it is very useful. If I had to guess I would say that it should run perfectly,...

4 years ago
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Hi Norman, I'm sorry for the delay in responding. Your post was mysteriously marked as "Pending" and I had to approve it for some reason (I've never h...

4 years ago
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This isn't actually an osTicket Awesome issue... it's related to core osTicket functionality. But the good news is there seems to be lots of info to ...

4 years ago
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Oops, I somehow overlooked this support request. Thank you for coming back to share the solution, and marking it 'Resolved'. Rock star!

4 years ago
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After all of these years there are still areas of osTicket that I haven't yet found. And here is one of them! I see what is happening: the Edit icons...

4 years ago
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I can't help you as I don't have any experience using Oauth2 myself. Hopefully someone with some insight will jump in. If you haven't already done s...

4 years ago
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If you press SHIFT + O on your keyboard you will find yourself using the same database / Help Topic, but in the vanilla osTicket environment. What ha...

4 years ago
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Hey Randy, To be honest, I'm not very proficient at using GitHub for that purpose. I'll use it to apply a couple small tweaks here and there. But e...

4 years ago
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Oh, you are using OSTicket Awesome 1.17. If you want to use Oauth2 please update to the latest release. The osTicket developers made a bunch of chan...

4 years ago
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Hi Ashley, Go to the Mailbox Settings page and then press SHIFT + O on your keyboard. You are now looking at the same page in vanilla osTicket, and ...

4 years ago
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Hi @itsd_support, Good point. Open osta/inc/staff-foot.html and add a new line between Lines 44 and 45 and insert the following: $('#assignId').sel...

4 years ago
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I am not sure what you mean. Everything seems to work as far as I can tell. Please explain.

4 years ago
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Or, better yet, please upgrade to osTicket Awesome for osTicket 1.17.2 (Revision 1), which is available now.

4 years ago
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Hi itd-ap@casscountynd.gov, It's not broken, but I can see the issue in your screenshot. The bar at the top is called the Sticky Bar. You must be us...

4 years ago
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It is not possible to embed permissions in the files. Even if I wanted to do that, it isn't possible. I have access to a Plesk server so I uploaded t...

4 years ago
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Thank you!

4 years ago
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I think the issue is resolved! At least I don't get the error on my end anymore.

4 years ago
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Wow, I have no clue what is going on. But I am having the same issue when I download the file from the server. I zipped the files again and re-upload...

4 years ago
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Thanks, @JulienVDC. This will be fixed going forward.

4 years ago
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When you're looking at one of these tickets, what happens if you press SHIFT + O on your keyboard? Can you see the inline attachment?

4 years ago
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Hi @kleins, Apparently it is an upstream issue with osTicket 1.17.1, but fixed in 1.17.2. See this: I’m still working on a release for 1.17.2, hopin...

4 years ago
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Did you upload the files using Plesk's File Manager, or another method? Do you have SSH access? If yes, have you tried this tip from the Troubleshoot...

4 years ago
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I've been meaning to mention that the next release is available and should clear up all these issues.

4 years ago
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Hi @ekiemody, I haven't heard back from you in over a week. So I assume you've worked this out. I will mark this as resolved for now. But you can st...

4 years ago
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Hi @dune356, Apparently it is an upstream issue with osTicket 1.17.1, but fixed in 1.17.2. See this: I'm still working on a release for 1.17.2, hopi...

4 years ago
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Hi guys, I'm still working on this one. But I have a temporary solution for you. \include\staff\tasks.inc.php, Lines 313 - 330 <!--osta--> &...

4 years ago
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Awesome. Thanks for the update.

4 years ago
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Hi @alexbuckland, The only problem with plugins was the Attachment Inline/Preview plugin in the first release for 1.7, but that was resolved in the n...

4 years ago
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This is an osTicket bug that they fixed in v1.17.1. You should upgrade to osTicket Awesome for osTicket 1.17.1 (Revision 1), which includes the fix. ...

4 years ago
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Thank you for the head's up, @nandor. I will look into this right away and have a fix included in the next release later this week.

4 years ago
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Hi @kovacs.mihaly, This isn't specific to osTicket Awesome. You'd be more likely to get an answer to this question if you asked about it in the osTi...

4 years ago
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Hi @ablovatto, It looks like the show and hide buttons have been removed from the plugin in the latest version. If you press SHIFT + O while looking...

4 years ago
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While preparing the next release I think I may have stumbled on some file(s) that may help you.  This is just a quick note to say, check includ...

4 years ago
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Add the following to Admin Panel > Theme > Custom CSS: .ui-state-default, .ui-widget-content .ui-state-default,  .ui-widget-header .ui-sta...

4 years ago
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Weird. I wonder if it could be cache related. If it happens again, try clearing your browser cache, using incognito mode or switching to a different...

4 years ago
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Thank you for sharing, Peter!

4 years ago
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Hi @a.taylor, The fields are already white, so I assume you must mean the gray box surrounding the fields, yes? If so, the code you'll change is: ....

4 years ago
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Thanks for the update, Randy. Sounds super frustrating. I hope Kevin comes up with a solution for you soon. .

4 years ago
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Hi @cloudingit, No related errors in your Apache logs, but did you also check your PHP logs? Does your server use Sucuri Website Application? Also ...

4 years ago
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Hi @ekiemody, When you try and visit the login page do any relevant entries appear in your Apache or PHP error log files? Looking at the source code...

4 years ago
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It's an osTicket issue. Workaround: clear your browser cache and try again. See this forum post, especially the last comment:  

4 years ago
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Sorry, I just don't have the time to investigate this. Perhaps I'll look into it at a future date when I am in development mode, but no promises. In ...

4 years ago
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Hi Ashley, This isn't a perfect answer, but it is the best I can come up with without a super long investigation. You can edit /include/staff/login....

4 years ago
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Hi @nandor, This question pertains to osTicket's core functionality. I'll leave it open for a while and perhaps someone will jump in with some inform...

4 years ago
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This question pertains to osTicket's core functionality. I'll leave it open for a while and perhaps someone will jump in with some information. But yo...

4 years ago
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Hi @haleyslock, It's been a long time since I hacked osTicket's PDF / print template. I would have to retrace my steps. But a quick Google search tu...

4 years ago
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This is probably the issue. Over in the osTicket Forum KevinTheJedi says: Clear your cache + session + cookies and retest. It sounds like potential se...

4 years ago
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Hi guys, This shouldn't be a problem after updating from 1.16.3 to 1.17.0, obviously. And, for what it's worth, it's the first I'm hearing of it. Di...

4 years ago
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Hi guys,   The Problem The problem is that I previously compressed the Attachment Inline Plugin into a .phar file which I bundled in osTicket ...

4 years ago
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Hi @support@complavis.de, Thank you for your detailed report. Unfortunately, I had trouble following along through everything that you did. Please ...

4 years ago
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Sorry for the trouble, guys. Y'all must be running old versions of osTicket Awesome. That mistake was fixed in 1.15.3 and higher. In any event, the ...

4 years ago
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Hi @nerdynetworking, Double-check your ost-config.php for typos.C Check your PHP and Apache error logs for additional clues.

4 years ago
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Oops! It is listed, but as OpenID Authentication for Microsoft Thank you for bringing this to my attention. I'll change it to... OAuth2 (OAuth Auth...

4 years ago
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I think this may have something to do with the old version of the plugin being overwritten with the new version, which may be confusing osTicket. If ...

4 years ago
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I still cannot reproduce this issue on my end. I think you guys are starting to realize that it is something about your environment. After printing ...

4 years ago
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Great! Thanks for the feedback guys.

4 years ago
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