I tried to reproduce that issue. Using the 1.17.3-2 Demo I selected the logo that is closest to the shape of your logo. I then adjusted the browser ...

Hi Michael, I feel you. It is also a pet peeve of mine when applications don't support keyboard navigation. Having said that, I made a form over fun...

Hi Michael, Unfortunately I am having a hard time visualizing your setup. A screenshot would probably go a long way to helping me understand your ap...

@rglfsucu, Thank you for taking the time to also point out that the issue occurs in regular osTicket. But actually, I can't reproduce it in either e...

Hi Dominik, @rglfsucu is probably correct... there is likely a setting somewhere that you can enable to allow notifications to all of the agents. I ...

Hi Martin, I'm sorry for the very late reply. And you probably aren't going to like this response, but it is extremely unlikely that this issue was ...

Hi @emily, That's a really weird issue!  It's only affecting one of your users? And they can't even click the button? Please ask them to try u...

Hi @RenatoAscencio, Hmmm. I can't reproduce this issue. Does the same thing happen when you search in the osTicket Awesome Demo?

Hi Roberto, Thank you for taking the time to report this. It will be fixed in the next release.

Hi guys,  Thank you for taking the time to report this. And extra kudos to @echomeless. Thank you for sharing your workaround. osTicket Awesom...

Hi @Justin, This question relates to osTicket's core functionality -- it doesn't pertain to osTicket Awesome, which is basically a bunch of modificat...

Hi @sistemascsc, I have no idea. I have never used LDAP. This isn't the correct forum for questions like this. Your question pertains to osTicket's...

@sistemascsc, From your previous comment elsewhere it sounds like you were running the wrong version of PHP. Either way, this is technically an osTi...

@it-support@lindner-esskultur.de, The system requirements for osTicket Awesome will always be exactly the same for the corresponding version of osTic...

You'll find full instructions to walk you through each step of upgrading osTicket Awesome by selecting the 2nd option:

Sorry, I don't understand the question. I don't know if it helps, but the Staff login page for my own osTicket system is: And the Password Reset pag...

Hi Raito00, This isn't an osTicket Awesome issue... it is an issue with osTicket itself. And actually I reported this issue in 2019 and it is still ...

Sorry James, I did not understand the question. Please feel free to try asking again with different words.

Hi @JulienVDC, Indeed, it appears that there are 3 updated plugins that I neglected to include in the latest release. For that reason I released osT...

This isn't an osTicket Awesome question, but thank you for sharing your solution.

Hi guys,  I'm sorry that I've been unavailable for a while. And I agree, this is a terrible mistake. I'm really pleased that you managed to wo...

Hi guys. You are asking for new upstream osTicket features that are beyond my paygrade! ( ._.) You should ask here: Sorry I can't help.

Hi @jmyderwykpolice-belleville-on-ca, Sorry for the inconvenience. It is fixed now. Thank you for letting me know! 

@stephenehos-ca, Thank you for the note. However, the logo is removed in Dark Mode by design. I made this decision for two reasons. Hopefully most ...

Thank you for the report, Stephen@EhOS. This will be fixed in the next release... very soon!

Thank you for sharing your fix, @reinierstuptech-com.

Hello everyone. In case you haven’t noticed, osTicket Awesome now includes a Dark Mode… by popular demand! Update and enjoy.

Hello everyone. In case you haven't noticed, osTicket Awesome now includes a Dark Mode... by popular demand! Update and enjoy.

Hi lizenz, This sounds exactly like an upstream issue with osTicket itself that was discussed on this forum here and here. But that issue was r...

Hi lizenz, I'm sorry for the super late reply. I'll need to take a look. Please complete sections 1 and 2 of this form. And in section 7 kindly ad...

Hello, The first thing I would check is your cron job. Make sure the path to api/cron.php is still correct. If that doesn't resolve your issue there...

@todd.kisida@xbyte.com, A personal search!? What a bizarre issue, and amazing that you figured it out. Thanks for sharing.

The reason I asked if you're using OAuth2 is that what you have both described sounds like this issue: I can't really help you with this (other than ...

Hi @mjdventures, Thank you for your question. Vanilla osTicket makes the entire row bold when there is a "new reply", which includes both a) an exis...

To be honest this sounds like an vanilla osTicket issue, not anything to do with osTicket Awesome. I'm willing to try and sort out if that's the case...

Hi @nandor, That's an excellent suggestion. But honestly, I don't see why anyone would want to do this work on their own, when they can wait a few d...

@nandor, I honestly have no idea! It's a great question, but once again I have to recommend that you post it in the osTicket Forum where you are far...

Late reply, but did you see this thread?

Hi @nandor, Hopefully you've also been asking these questions in the osTicket Forum... it's not really an osTicket Awesome questions and you're way m...

Hi @nandor, I apologize for overlooking this post. But honestly, you would probably have gotten more of a response if you posted it in the osTicket ...

I trust you figured out how to fix the #popup modal.  If I was forced to guess off the top of my head as to what went wrong, my theory would be ...

Hi @silviuip, I see that your invoice was sent on Dec. 4th. Sorry for the delay. I've been busy implementing a full ecommerce solution into this sit...

Hi @acotral, I sent your invoice the next day (October 11th). I trust you received it but, if not, let me know and I'll resend it.

Sorry for the trouble! I've been busy implementing a full ecommerce solution into this site, simply so that a proper invoice will be emailed to each ...

Hi @a.taylor, I've never run that plug-in myself, but I've heard that it is very useful. If I had to guess I would say that it should run perfectly,...

Hi Norman, I'm sorry for the delay in responding. Your post was mysteriously marked as "Pending" and I had to approve it for some reason (I've never h...

This isn't actually an osTicket Awesome issue... it's related to core osTicket functionality. But the good news is there seems to be lots of info to ...

Oops, I somehow overlooked this support request. Thank you for coming back to share the solution, and marking it 'Resolved'. Rock star!

After all of these years there are still areas of osTicket that I haven't yet found. And here is one of them! I see what is happening: the Edit icons...

I can't help you as I don't have any experience using Oauth2 myself. Hopefully someone with some insight will jump in. If you haven't already done s...

If you press SHIFT + O on your keyboard you will find yourself using the same database / Help Topic, but in the vanilla osTicket environment. What ha...

Hey Randy, To be honest, I'm not very proficient at using GitHub for that purpose. I'll use it to apply a couple small tweaks here and there. But e...

Oh, you are using OSTicket Awesome 1.17. If you want to use Oauth2 please update to the latest release. The osTicket developers made a bunch of chan...

Hi Ashley, Go to the Mailbox Settings page and then press SHIFT + O on your keyboard. You are now looking at the same page in vanilla osTicket, and ...

Hi @itsd_support, Good point. Open osta/inc/staff-foot.html and add a new line between Lines 44 and 45 and insert the following: $('#assignId').sel...

I am not sure what you mean. Everything seems to work as far as I can tell. Please explain.

Or, better yet, please upgrade to osTicket Awesome for osTicket 1.17.2 (Revision 1), which is available now.

Hi itd-ap@casscountynd.gov, It's not broken, but I can see the issue in your screenshot. The bar at the top is called the Sticky Bar. You must be us...

It is not possible to embed permissions in the files. Even if I wanted to do that, it isn't possible. I have access to a Plesk server so I uploaded t...

Thank you!

I think the issue is resolved! At least I don't get the error on my end anymore.

Wow, I have no clue what is going on. But I am having the same issue when I download the file from the server. I zipped the files again and re-upload...

Thanks, @JulienVDC. This will be fixed going forward.

When you're looking at one of these tickets, what happens if you press SHIFT + O on your keyboard? Can you see the inline attachment?

Hi @kleins, Apparently it is an upstream issue with osTicket 1.17.1, but fixed in 1.17.2. See this: I’m still working on a release for 1.17.2, hopin...

Did you upload the files using Plesk's File Manager, or another method? Do you have SSH access? If yes, have you tried this tip from the Troubleshoot...

I've been meaning to mention that the next release is available and should clear up all these issues.

Hi @ekiemody, I haven't heard back from you in over a week. So I assume you've worked this out. I will mark this as resolved for now. But you can st...

Hi @dune356, Apparently it is an upstream issue with osTicket 1.17.1, but fixed in 1.17.2. See this: I'm still working on a release for 1.17.2, hopi...

Hi guys, I'm still working on this one. But I have a temporary solution for you. \include\staff\tasks.inc.php, Lines 313 - 330 <!--osta--> &...

Awesome. Thanks for the update.

Hi @alexbuckland, The only problem with plugins was the Attachment Inline/Preview plugin in the first release for 1.7, but that was resolved in the n...

This is an osTicket bug that they fixed in v1.17.1. You should upgrade to osTicket Awesome for osTicket 1.17.1 (Revision 1), which includes the fix. ...

Thank you for the head's up, @nandor. I will look into this right away and have a fix included in the next release later this week.

Hi @kovacs.mihaly, This isn't specific to osTicket Awesome. You'd be more likely to get an answer to this question if you asked about it in the osTi...

Hi @ablovatto, It looks like the show and hide buttons have been removed from the plugin in the latest version. If you press SHIFT + O while looking...

While preparing the next release I think I may have stumbled on some file(s) that may help you.  This is just a quick note to say, check includ...

Add the following to Admin Panel > Theme > Custom CSS: .ui-state-default, .ui-widget-content .ui-state-default,  .ui-widget-header .ui-sta...

Weird. I wonder if it could be cache related. If it happens again, try clearing your browser cache, using incognito mode or switching to a different...

Thank you for sharing, Peter!

Hi @a.taylor, The fields are already white, so I assume you must mean the gray box surrounding the fields, yes? If so, the code you'll change is: ....

Thanks for the update, Randy. Sounds super frustrating. I hope Kevin comes up with a solution for you soon. .

Hi @cloudingit, No related errors in your Apache logs, but did you also check your PHP logs? Does your server use Sucuri Website Application? Also ...

Hi @ekiemody, When you try and visit the login page do any relevant entries appear in your Apache or PHP error log files? Looking at the source code...

It's an osTicket issue. Workaround: clear your browser cache and try again. See this forum post, especially the last comment:  

Sorry, I just don't have the time to investigate this. Perhaps I'll look into it at a future date when I am in development mode, but no promises. In ...

Hi Ashley, This isn't a perfect answer, but it is the best I can come up with without a super long investigation. You can edit /include/staff/login....

Hi @nandor, This question pertains to osTicket's core functionality. I'll leave it open for a while and perhaps someone will jump in with some inform...

This question pertains to osTicket's core functionality. I'll leave it open for a while and perhaps someone will jump in with some information. But yo...

Hi @haleyslock, It's been a long time since I hacked osTicket's PDF / print template. I would have to retrace my steps. But a quick Google search tu...

This is probably the issue. Over in the osTicket Forum KevinTheJedi says: Clear your cache + session + cookies and retest. It sounds like potential se...

Hi guys, This shouldn't be a problem after updating from 1.16.3 to 1.17.0, obviously. And, for what it's worth, it's the first I'm hearing of it. Di...

Hi guys,   The Problem The problem is that I previously compressed the Attachment Inline Plugin into a .phar file which I bundled in osTicket ...

Hi @support@complavis.de, Thank you for your detailed report. Unfortunately, I had trouble following along through everything that you did. Please ...

Sorry for the trouble, guys. Y'all must be running old versions of osTicket Awesome. That mistake was fixed in 1.15.3 and higher. In any event, the ...

Hi @nerdynetworking, Double-check your ost-config.php for typos.C Check your PHP and Apache error logs for additional clues.

Oops! It is listed, but as OpenID Authentication for Microsoft Thank you for bringing this to my attention. I'll change it to... OAuth2 (OAuth Auth...

I think this may have something to do with the old version of the plugin being overwritten with the new version, which may be confusing osTicket. If ...

I still cannot reproduce this issue on my end. I think you guys are starting to realize that it is something about your environment. After printing ...

Great! Thanks for the feedback guys.