Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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We replaced OSTicket 1.17 with OSTicket Awesome 1.17.
Everything works except the theme page. This results in a white page and no errors are logged in Apache.
Server: Ubuntu Server 20.04 LTS x64
Webserver: Apache 2.4.41
PHP: 8.1.12 + all needed PHP extensions
MySQL: 10.3.34
Hi @cloudingit,
No related errors in your Apache logs, but did you also check your PHP logs?
Does your server use Sucuri Website Application?
Also try this:
osTicket Awesome uses standard permissions.
All folders should be 755 (drwxr-xr-x) and all files should be 644 (-rw-r–r–).
If you suspect that your permissions are messed up you can easily reset them.
For directories
# find . -type d -print0 | xargs -0 chmod 0755
For files
# find . -type f -print0 | xargs -0 chmod 0644
Hi,
No errors, but it is working now.
I haven't done anything but this morning it worked.
Weird.
I wonder if it could be cache related.
If it happens again, try clearing your browser cache, using incognito mode or switching to a different browser and see if that fixes it.