We replaced OSTicket 1.17 with OSTicket Awesome 1.17.
Everything works except the theme page. This results in a white page and no errors are logged in Apache.
Server: Ubuntu Server 20.04 LTS x64
Webserver: Apache 2.4.41
PHP: 8.1.12 + all needed PHP extensions
MySQL: 10.3.34
Hi @cloudingit,
No related errors in your Apache logs, but did you also check your PHP logs?
Does your server use Sucuri Website Application?
Also try this:
osTicket Awesome uses standard permissions.
All folders should be 755 (drwxr-xr-x) and all files should be 644 (-rw-r–r–).
If you suspect that your permissions are messed up you can easily reset them.
For directories
# find . -type d -print0 | xargs -0 chmod 0755
For files
# find . -type f -print0 | xargs -0 chmod 0644
Hi,
No errors, but it is working now.
I haven't done anything but this morning it worked.
Weird.
I wonder if it could be cache related.
If it happens again, try clearing your browser cache, using incognito mode or switching to a different browser and see if that fixes it.