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Oct 23, 2022 8:41 pm
Hi,
How can I create this Filter?
Rule: When ticket status is Approved
then
Action: Add canned response
**The Rule list does not dontain ticket status option.
Where php file contain the Rule list options?**
osTicket v1.17 (1d8b790)
Apache/2.4.51 (Unix)
MySQL 10.3.32
PHP 8.0.17
Dec 13, 2022 10:44 am
Hi @nandor,
I apologize for overlooking this post.
But honestly, you would probably have gotten more of a response if you posted it in the osTicket forum (and it's not really a question regarding osTicket Awesome).