Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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He actualizado a la version 1.17.3 y no estoy pudiendo ingresar como usuario, siendo agente..... me dice acceso denegado....
From your previous comment elsewhere it sounds like you were running the wrong version of PHP.
Either way, this is technically an osTicket issue... not an issue created by osTicket Awesome.
You can verify this by pressing SHIFT + O on your keyboard to switch to plain osTicket, logging out, and then trying to log in again as an Agent.
Your best chances for a solution would be to ask in the osTicket Forum, or to open and Issue on GitHub.
But, if you are still having trouble, let me know and I will point you in the right direction.
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Según su comentario anterior en otra parte, parece que estaba ejecutando la versión incorrecta de PHP.
De cualquier manera, esto es técnicamente un problema de osTicket... no un problema creado por osTicket Awesome.
Puede verificar esto presionando SHIFT + O en su teclado para cambiar a osTicket simple, cerrar sesión y luego intentar iniciar sesión nuevamente como Agente.
Sus mejores posibilidades para encontrar una solución serían preguntar en el foro osTicket o abrir y emitir en GitHub.
Pero si todavía tienes problemas, házmelo saber y te indicaré la dirección correcta.