Have you checked these first?
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After upgrading to 1.17.2 all of our email notifications have a malformed "From" address. Seems to be related to UTF-8 encoding somehow.
I've tried deleting and recreating the email configuration but still persisting. Anyone have any ideas on where I can look to troubleshoot this?
Someone helped me over in the osTicket forums. If anyone else runs into this, here is the issue:
Simple fix.
Oops, I somehow overlooked this support request.
Thank you for coming back to share the solution, and marking it 'Resolved'.
Rock star!