Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi,
Is there an option when you want to select a category that you can type in the category? And is there a future request that wil be mutiple category dropdown menus? (so that when you have a syb category that it will show when you have selected the head category etc?) ,
Hi @Justin,
This question relates to osTicket's core functionality -- it doesn't pertain to osTicket Awesome, which is basically a bunch of modifications that improve osTicket visually.
You would be far more likely to receiving meaningful answers (and possibly the attention of osTicket devs) if you were to ask these types of questions in the osTicket Forums.
😀