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Hi,
How can I modify the class.ticket.php file in 1.17. to do this?
When I select the "Canned response 1", after set auto the ticket status to "Ticket Status Name1".
Hi @nandor,
This question pertains to osTicket's core functionality. I'll leave it open for a while and perhaps someone will jump in with some information. But you're more likely to get a helpful response if you were to ask in the osTicket Forum.