Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
This forum is public. Never post order numbers, full license keys, email addresses, or payment details.
This is the place for general questions about how billing and licensing work — renewals, activation, staging slots, plan differences, and what happens when a license lapses.
For anything tied to your specific account, refund, or payment, contact us directly instead.
Hi Stevland,
In the 1.17.Rev1 the task queue is missing (Only the Awesome version, in the Vanilla is correct.)
Look this: https://a8.osticketawesome.com/1.17.1-1/scp/tasks.php?status=open
I can also confirm this. 1.17.1 task queue is missing in Awesome, not Vanilla. Just updated today with a fresh download.
Thank you for the head's up, @nandor.
I will look into this right away and have a fix included in the next release later this week.
Hi guys,
I'm still working on this one. But I have a temporary solution for you.
\include\staff\tasks.inc.php, Lines 313 - 330
<!--osta-->
<div class="pull-right" style="height:25px">
<span class="valign-helper"></span>
<?php
require STAFFINC_DIR.'templates/queue-sort.tmpl.php';
?>
</div>
<div class="pull-right flush-right">
<!--osta-->
<div id="add-task-mobile">
<span class="action-button">
<a class="newTicket new-task" href="#tasks/add" title="Open a New Task" id="new-task" data-dialog-config='{"size":"large"}'><i class="icon-share"></i></a>
</span>
</div>
If you remove that code the Tasks page will load. The "More" button will be missing, which means you can't select multiple tasks and Claim / Close / Transfer / Assign or Delete them from that page. But you can still open each individual tasks and perform those operations.
Or, better yet, please upgrade to osTicket Awesome for osTicket 1.17.2 (Revision 1), which is available now.