Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Unable to fetch emails in the new verion
Hello,
The first thing I would check is your cron job. Make sure the path to api/cron.php is still correct.
If that doesn't resolve your issue there is lots of info related to troubleshooting osTicket / email fetching issues in the osTicket forum:
https://www.google.com/search?q=osticket+email+fetching+not+working
Keep in mind it is very unlikely this is an issue introduced by osTicket Awesome. In other words, if you'd upgraded to the latest version of vanilla osTicket — whatever the issue is — most likely you'd be experiencing it.
I point that out because there is no reason to limit your search for a solution to this forum.