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User frontend is not working properly

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Posts: 16
Topic starter
(@supportcomplavis-de)
Member
Joined: 5 years ago

Hi,

the user frontend is not working properly for us.
Unfortunately I can't tell since which version this is the case but these are the main issues I am facing right now:

  1. Form fields do not load properly after you select a help topic
  2. Dropdown select fields are not displayed properly

 

I will try to upload videos where you can see the exact issues in a reply.
I just tried to do so in the main message here which resulted in loosing all the text I wrote as apparently some issue occured.

 

Thanks and best regards
Alex


5 Replies
Posts: 16
Topic starter
(@supportcomplavis-de)
Member
Joined: 5 years ago

Did I break the forum now?

My previous reply vanished after I tried to edit it and now I can not post any new replies anymore.

Edit: OK, this worked now.
Maybe links to external sites get blocked?


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Posts: 16
Topic starter
(@supportcomplavis-de)
Member
Joined: 5 years ago

I can not manage to include a video or a link to our cloud.
Can I instead email this to some support address maybe?


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Posts: 3
(@bmerz)
Member
Joined: 7 years ago

We ran into the same issue.  The screen is referencing the incorrect jquery version.  You can temporarily hit f12 on the screen to get into developer mode and see the 2 404 errors for jquery.  Go into the js folder and make copies of the query files and rename the copies to match the 404 error names.


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Posts: 16
Topic starter
(@supportcomplavis-de)
Member
Joined: 5 years ago

Hi bmerz,

thank you.
I fixed it like that now.

I am really surprised that such a big bug is in the latest release and especially that it was still not fixed with an update.

 

Best regards
Alex


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