We cant upgrade from 1.16.3 to 1.17.0 because of problems with logging in.
Normally we use LDAP as login. But also a local User cant login correctly.
There is no error in log (Database, Apache Log or Firefox Debug). After login the login-Page just shows up again.
We need 1.17.0 because of the oauth2 Plugin and IMAP with the deactivation of basic auth Office365.
Also the frontend shows "offline" although i forgot to set osticket to offline. In the database "isonline" is set to 1.
Hey!
Sorry I can't help you but I got the same issue did you find a solution to this problem?
No. We just reverted to 1.16.3. But it seems not to be problem with Awesome. Having the same Problem with a normal instance, too. But no solution until now.
Okay thanks for the fast reply, I'll try to setup a new osticket site with a new database, I suppose the database is the issue and go from there
Hi guys,
This shouldn't be a problem after updating from 1.16.3 to 1.17.0, obviously. And, for what it's worth, it's the first I'm hearing of it.
Did you use 1.17.x with PHP 8.0 or higher?
Have you temporarily removed all plugins from /include/plugins?
Have you searched, or asked for help, in the osTicket forums?
Setting up a new installation with a fresh database is a great idea, too. Please let us know what you discover!