Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hi,
after one User activated dark mode, they are not able to deactivate it again. Switch in Profile is not clickable.
Hi @emily,
That's a really weird issue!
It's only affecting one of your users? And they can't even click the button?
Please ask them to try using a different web browser temporarily to see if the button becomes clickable. Let me know if that helps.
Hi, i have the same issue. Are there any soluction?
I have try several browser, i get the same error.
Sorry to you both, but I cannot reproduce this issue and I have absolutely no idea what could be going wrong.
In order to try and figure this out I will need access to one of your installations.
Emily or Javier, if you're willing to let me log into your osTicket please fill out Sections 1 and 2 of this form:
https://osticketawesome.com/troubleshooting/assistance-request-form/?cornerstone=1