Hi @emily,

That's a really weird issue! 

It's only affecting one of your users? And they can't even click the button?

Please ask them to try using a different web browser temporarily to see if the button becomes clickable. Let me know if that helps.

Hi, i have the same issue. Are there any soluction?

I have try several browser, i get the same error.

Sorry to you both, but I cannot reproduce this issue and I have absolutely no idea what could be going wrong.

In order to try and figure this out I will need access to one of your installations.

Emily or Javier, if you're willing to let me log into your osTicket please fill out Sections 1 and 2 of this form:

https://osticketawesome.com/troubleshooting/assistance-request-form/?cornerstone=1