Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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We have 3 and 4-level Queues. Open > Accounting > AR
we can not see anything past the second level.
Hi Michael,
Unfortunately I am having a hard time visualizing your setup.
A screenshot would probably go a long way to helping me understand your application.
And what happens when you press SHIFT + O? Do your Queues display elegantly in vanilla osTicket?