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Feb 01, 2023 5:45 pm
Hello.
Please, is there any way to track or record the time spent by an agent on a request in osTicket ?
Thank you,
Peter Kallen
4 Replies
Apr 18, 2023 11:12 pm
And is there also an option to make reports on this? So every mounth you know which customer/company has this amount of tickets and this total of minutes.
Apr 19, 2023 4:48 pm
It looks dead in here. For me, it's basic functionality. So far we are solving it with Redmine Helpdesk plugin and OsTicket implementation is still delayed 🙁
Apr 19, 2023 4:59 pm
Pity there is no response from the administrators, so there will be nice features in it that are useful for several people
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