Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hello.
Please, is there any way to track or record the time spent by an agent on a request in osTicket ?
Thank you,
Peter Kallen
And is there also an option to make reports on this? So every mounth you know which customer/company has this amount of tickets and this total of minutes.
It looks dead in here. For me, it's basic functionality. So far we are solving it with Redmine Helpdesk plugin and OsTicket implementation is still delayed 🙁
Pity there is no response from the administrators, so there will be nice features in it that are useful for several people
Hi guys. You are asking for new upstream osTicket features that are beyond my paygrade! ( ._.)
You should ask here: https://forum.osticket.com/t/feature-request
Sorry I can't help.