Have you checked these first?
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
Note: Never paste the contents of your ost-config.php file here; it holds your database credentials.
Two quick checks before posting: try clearing your browser cache, and press SHIFT+O on any Staff Panel page to enter Safe Mode (a stock osTicket with no enhancements). If the problem still shows in Safe Mode, it's in osTicket itself, not osTicket Awesome. But let us know about the issue either way.
Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hello, we face an issue on Chrome Browser.
After completing the cretentials we can't press the login button.
We tried on different computers and the same issue have our customers too.
Had a similar issue in 1.17.x , I believe this is upstream. We fixed it by clearing out cookies.
This is an osTicket bug that they fixed in v1.17.1.
You should upgrade to osTicket Awesome for osTicket 1.17.1 (Revision 1), which includes the fix. Or upgrade to osTicket Awesome for osTicket 1.17.2 (Revision 1) when it is released later this week.
Until then you'll have to clear your browser's cache every time you encounter the issue.