Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hello!
Please help with 2FA problem...
Install plugin 2FA :: Authenticator but in User profile Default 2FA showing only Email authentication option. And 2FA (google) missing.
Nothing in system error logs ...
My system
osTicket Core, v1.17.3
PHP 8.1
Apache2
Need set Instance osTicket - Problem solved
This isn't an osTicket Awesome question, but thank you for sharing your solution.