Hi There,
i'm currently encountering a Problem where I set up a new Help Topic with some Custom Fields that are required. When submitting the ticket for the first time, an error message "Ticket cannot be created, correct all errors and try again" appears and all entries in the fields are deleted. All fields that are "required" are filled in and yet the ticket cannot be created. At the second attempt it works without problems.
If you press SHIFT + O on your keyboard you will find yourself using the same database / Help Topic, but in the vanilla osTicket environment.
What happens when you attempt the same thing using regular osTicket? Do you still need to submit the Help Topic twice?
Hi Stevland,
i just tested it, and i can submit the Ticket without a Problem.
So i assume it has something to do with the theme.. I'm sorry
Hi There,
are there any updates on this Topic?
Cheers
Hi. I am facing the same problem. Unfortunately i had to rollback to the old UI until this is resolved, since we rely a lot on ticket submission through the portal. Any updates on the progress of this?