Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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For some reason, when trying to save my user profile, I get an error "Valid email is required". I am using my primary company email address, which does end in .com and is pretty standard. But it thinks that it's invalid. If I enter my gmail, it works fine!
Has anyone experienced this?
This isn't actually an osTicket Awesome issue... it's related to core osTicket functionality.
But the good news is there seems to be lots of info to be found on it:
https://www.google.com/search?q=osticket+%E2%80%9CValid+email+is+required