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Unable to receive end user email notification of email replies Need Help ASAP

 
Bugs and display issues
Last Post by stevland 3 years ago
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Posts: 21
 Randy Jonathan
Topic starter
Nov 03, 2022 1:24 pm
(@randy-jonathan)
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Joined: 8 years ago

osTicket v1.17 // osTicket-1.17-Awesome-102
PHP 8.0.24 // MySQL 10.3.36 // LiteSpeed web server

Basically, I am unable to receive end user email notification of email replies. But when an user uses the portal we are able to get New message alert

More Details:

https://forum.osticket.com/d/101953-all-notifications-works-except-new-message-appended-and-message-confirmation

 


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Posts: 21
 Randy Jonathan
Topic starter
Nov 07, 2022 12:51 am
(@randy-jonathan)
Member
Joined: 8 years ago

Update: This is a confirmed bug by others, not related to OSTicketAwesome.

 

https://forum.osticket.com/d/101854-new-message-alert-is-not-sent-after-upgrading-to-117x/6


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Posts: 1177
 stevland
Admin
Nov 08, 2022 11:22 am
(@stevland)
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Joined: 2 months ago

Thanks for the update, Randy.

Sounds super frustrating.

I hope Kevin comes up with a solution for you soon.

.


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Posts: 21
 Randy Jonathan
Topic starter
Nov 16, 2022 2:31 am
(@randy-jonathan)
Member
Joined: 8 years ago

1.17.1 fixed the issue. 


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Posts: 1177
 stevland
Admin
Nov 16, 2022 3:06 am
(@stevland)
Member
Joined: 2 months ago

Awesome. Thanks for the update.


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