Have you checked these first?
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Help us help you: include your environment details. We've made this easy for you. Use the Copy System Info button in Admin Panel › osAwesome › Diagnostics, then paste below.
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Hello!
I can`t translate this part in Agent Ticket panel:
I try also add in: i18n language folder --> messages.mo.php - Not helped
can be missing some *.yaml file in language i18n folder?
Hi Raito00,
This isn't an osTicket Awesome issue... it is an issue with osTicket itself.
And actually I reported this issue in 2019 and it is still open.
Please add your voice to that GitHub page to let the developers know this is important to you! And that way you'll also be notified when the issue is resolved. 😉
(When they fix the issue in osTicket the fix will automatically be included in the following osTicket Awesome release)