Thank you for your report. This will be fixed in the next release!

Sweet. Yeah, that Ticket button is on my list. 😀

@servinformatica, After an extensive investigation I came to the realization that native osTicket is showing the same behavior on your server. I'm s...

Hi it-support@lindner-esskultur.de, This will be fixed in the next release... which will be out soon! 😀

I'm glad you are finding your own solutions. I am working full time on next release.    

@post@mpm.edu, If you are coming from osTicket or osTicket Awesome v.1.11 you can simply install osTicket Awesome v1.12.x. If you are coming from os...

The bullet is meant to indicate that there is a new, unanswered reply from the client. I know it isn't intuitive. In the next release it will look lik...

Hi visimitra, If you can hold on until the next release (probably in a week or two) I am making the Client Portal pages much wider and so this proble...

Hi @servinformatica, Thank you for the detailed report. Unfortunately nothing comes to mind as to what could be causing the load issues. The code tha...

Hi guys, Please open /osta/css/staff-desktop.css and delete the following entry: .select2-container--default .select2-selection--multiple .select2-s...

What operating system are you using? A strange question to ask, perhaps. But this happened once in the past when I was working a programmer who was u...

Thank you for the detailed report. I will look into this.

Do you know if theres a genuine API for those marketplaces? I haven't heard of anything, but I haven't looked either. I assume you've asked in the o...

You can see the notification in action in the demo here. Here is the HTML of the section that includes the ticket number in a div. <td style="fon...

Please let me know if that fix works for you, @fachmarkt so I can mark this as resolved.

I believe this is now fixed so I will mark it as resolved.

I believe this is fixed so I will mark it as resolved for now.

I'm sorry @hunterrd, but I don't understand. I downloaded and successfully opened the last 6 versions of osTicket Awesome on the Downloads page. A...

I think I found the issue! Unfortunately I cannot connect to your server using the FTP credentials that you gave me. But the fix is really easy: Ope...

Please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full ...

Oh yikes! Don't post your connection info in this forum! I copied the info and then removed it. If you send me any other private information please e...

Do you know how to access your log files? It would be very helpful if I could see the most recent apache logs. Perhaps you could copy/paste them into ...

Hi @mscfadmin, Sorry for the trouble. This was reported 4 days ago and has been fixed in the new release. Either upgrade to osTicket-1.12-Awesome-10...

Hmmm I would like to look into this. I'll send you a message by email.

Tickets with a new reply now have an animated icon displayed to the right of the ticket #. I don't like the way native osTicket makes the ticket nu...

Whoa! osTicket usually limits the subject line to 50 characters. Did you guys change this somehow? Where these tickets opened by email perhaps, or som...

Are you still having trouble, @domarc? If you are still having trouble and would like me to look into it please create a temporary agent account (Adm...

Please open /osta/inc/staff-head.html and paste this code at the bottom of the file: <meta http-equiv="resources" content="o<?php $ostv = sprin...

It looks like you managed to get it working properly now. Should I marked this as resolved?

I am looking at your installation source code. It is missing huge sections of code. I think there must be files missing. You should upload all of th...

Hi @domarc, I recommend installing the latest release, osTicket-1.12-Awesome-102. All of the theme options have been moved into the database with thi...

You were automatically added to the mailing list when you purchased osTicket Awesome. The only problem is... I don't ever seem to send out notificati...

No worries, @hunterrd.

I'm going to mark this as resolved but I am happy to investigate further if/when you grant access to me.

@hunterrd, You explained this issue really well. And I agree, this is something that I have found annoying many times. This is not an osTicket Aweso...

@hunterrd, I'm having a hard time understanding what exactly you are trying to point out, even though you have taken the time to post screenshots. ...

CSS always keeps you on your toes osTicket keeps me on my toes. It is a dark labyrinth with many secrets. BTW most of these will be addressed in th...

Please clear your browser cache and let me know if doing so fixes those display issues.

Yup. Upgrading from 1.9.x to 1.10.x required a database upgrade. As did upgrading from 1.10.x to 1.11. In both cases an osTicket Awesome user would n...

1.11 to 1.12 is a very straightforward upgrade. Assuming your osTicket Awesome installation is in a directory named /support, rename it to /support...

Sorry for the delayed response. This will be fixed in the next release. In the meantime it is a very easy fix: open /include/staff/ticket-view-inc...

Oh! I'll look into this... thank you.

That's great, glad its sorted.

Super!

Hi David, Have you tried clearing your browser cache? Would it be possible to zip (after stripping out ost-config.php and other files) your demo fo...

Okay guys, make sure you add this code to /osta/user-styles.css exactly as below and you will no longer have images in the footer in desktop or mobile...

@mein-textiletikett.de, Unless I am missing something, I don't believe that osTicket has the ability to merge tickets. /p>

Hi @hunterrd, It seems to be working on my end. Here are the steps I took to test using the demo database. I have two tickets with the subject "Atta...

Yikes! Please open /include/staff/staff.inc.php and replace its contents with the source code.

The file exists exclusively for you to add your own CSS modifications. So — until you do — it is blank.

If you would like me to look into this for you I will need you to create a temporary agent account (Admin Panel > Agents > Add New Agent) using ...

What browser are you using?

Hi guys, I didn't keep my promise... this wasn't included in the 1.12 release after all. I will include something in the next release for sure. In t...

@Jaypi, I'd be willing to do that, but please upgrade to osTicket-1.12-Awesome-101 first. I would estimate that the probability that your issue wil...

Hi Absolute, What you are seeing are the default osTicket colors... and yes, they are rather bland! I find it odd that everything else seems to be w...

Cheers!

To anyone who is having this issue: please upgrade to the latest release (osTicket-1.12-Awesome-101). @Absolute has confirmed in a different thread t...

I'm glad we got through that without you abandoning ship! 🙂 Thank you for your positive feedback... it really helps me keep up my enthusiasm for thi...

Oops. Thanks for letting me know @hipeqostickettheme. Please open /include/staff/login.tpl.php and remove value="demo" from line 43 and value="demode...

Sorry for your trouble, @Absoulte. >I deleted template because too many updates and too many OsTicket BUGs and templates. Fair enough. But the i...

It took much less time to catch up than I would have thought. FYI osTicket Awesome for osTicket 1.12 is now available.

Yikes! Thank you for letting me know, and sorry about that. It is fixed now, please try again.

Yikes! Thank you for letting me know, and sorry about that. It is fixed now, please try again.

Thanks for posting these, Hamish. I feel like I'm swimming upstream lately. I'm still trying to catch up to all of the changes in 1.11 and now they'v...

Noted. I will reintegrate this into the 1.12 release.

Hi Hamish, This issue has been fixed. Please upgrade to osTicket-Awesome-1.11-v1.1.

Maybe one day. For now I'm just going to sit here and ingest my screen resolution envy. 😛

@dshrout, You can add the following CSS to /osta/user-styles.css table.list tbody td { font-size: 12px; } (The default font size is 11px. I wou...

It should be an easy question to answer but it isn't. This is because osTicket Awesome uses different favicons depending on which color theme you hav...

Hi @ENPY, I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them. Thank you for takin...

Hi @thomas.mccall, I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them. Thank you ...

Hi @ramalho, I just realized that the forum software I’m using has been falsely flagging some posts as “spam” and segregating them. Thank you for ta...

Hi @stejos, I just realized that the forum software I'm using has been falsely flagging some posts as "spam" and segregating them. Thank you for tak...

Hi @ENPY, I just realized that the forum software I'm using has been falsely flagging some posts as "spam" and segregating them. Thank you for takin...

I have an updated version of osTicket Awesome for 1.11 to release in the next day or two. Hopefully I will have a release ready for 1.12 within a wee...

Sorry, I absolutely do not intend to support Internet Explorer at all. If I did try to support IE, I would have to start by removing a bunch of featu...

You can try this: #sub_nav li + li > a { margin-left: 0 !important; } #sub_nav li.top-queue + li > a { margin-left: 20px !important; } ...

Hmmm. What version of osTicket / osTicket Awesome are you using? FYI I just uploaded and downloaded a bunch of files and opened them successfully usi...

@Energy FYI I did figure out what you are referring to. I disabled the bold font a long time ago because I feel it makes the ticket list look too ...

@digitalis-france, Have you tried hard-coding the full URL? I suspect that will fix your issue. Using a relative link i.e. ../pics/login.png is fine...

I should also add that the ability to change priority from the main ticket screen was a mod that I developed. Unfortunately it hasn't been working pr...

BTW, you'll be able to switch to English_CAD in the next releases starting next week. And I'm including native support for both the UK and the Canadi...

Hi @aeromarine, Just a head's up, in case you haven't noticed... this was fixed in the last release. I'll have more releases next week so you may wan...

@visimitra, I just saw your solution now, many months later. Thank you for posting this! I added the vi instruction to the Troubleshooting page.

I'm sorry, I can't support third-party plugins with osTicket Awesome. Having said that, I did take a quick look for you and I can say that there is ...

No problem. Thanks for posting your solution. Hopefully it will help someone else. I haven't set up the OAuth plugin in years. Seeing your installat...

Hi @visimitra, On my end the "Sign in with Google" button is showing up on correctly on both the Client and Staff login pages. I tested with Chrom...

Yes, thanks for the heads up. I am hoping to have corresponding releases next week.

Hi @visimitra, If you send me the URL for your osTicket Awesome installation I will be happy to take a look. If you wish to keep it private you can ...

Hi @rzrate, I logged into your osTicket Awesome installation and I see that this is happening consistently. I can understand that it is frustrating f...

Does it happen every time you try to open a task from within a ticket, or does it happen intermittently? Do you still have your core osTicket install...

I will be including support for English (United Kingdom) in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of Apr...

Hi @Absolute, Yikes this looks like a nasty issue. I haven't run into it myself. I am not clear... is your screenshot from a 1.10.5 or 1.11 install...

This is an issue with osTicket itself — not osTicket Awesome — and will be fixed in the next osTicket release. Having said that, thank you for postin...

Hi @Absolute, Thank you for taking the time to post this issue and your solution. This will be fixed in the next release (osTicket-Awesome-1.11-v1.1...

This will be fixed in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April. Thank you for your patience!

This will be fixed in the next release (osTicket-Awesome-1.11-v1.1), which should be available by the end of April. Thank you for your patience!

Sorry for the delayed response, @rzarate. Thank you for the screenshot. It took me a while to reproduce the issue, and it only happened once on my en...

Hey guys, just so you know the tool tips will be back by popular demand in the next release.

Hi guys, To fix this issue, please edit /open.php and replace its contents with the code on this page. Or wait for the next release (osTicket-Awesom...