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Sorry for the trouble! I've been busy implementing a full ecommerce solution into this site, simply so that a proper invoice will be emailed to each ...

Hi @a.taylor, I've never run that plug-in myself, but I've heard that it is very useful. If I had to guess I would say that it should run perfectly,...

Hi Norman, I'm sorry for the delay in responding. Your post was mysteriously marked as "Pending" and I had to approve it for some reason (I've never h...

This isn't actually an osTicket Awesome issue... it's related to core osTicket functionality. But the good news is there seems to be lots of info to ...

Oops, I somehow overlooked this support request. Thank you for coming back to share the solution, and marking it 'Resolved'. Rock star!

After all of these years there are still areas of osTicket that I haven't yet found. And here is one of them! I see what is happening: the Edit icons...

I can't help you as I don't have any experience using Oauth2 myself. Hopefully someone with some insight will jump in. If you haven't already done s...

If you press SHIFT + O on your keyboard you will find yourself using the same database / Help Topic, but in the vanilla osTicket environment. What ha...

Hey Randy, To be honest, I'm not very proficient at using GitHub for that purpose. I'll use it to apply a couple small tweaks here and there. But e...

Oh, you are using OSTicket Awesome 1.17. If you want to use Oauth2 please update to the latest release. The osTicket developers made a bunch of chan...

Hi Ashley, Go to the Mailbox Settings page and then press SHIFT + O on your keyboard. You are now looking at the same page in vanilla osTicket, and ...

Hi @itsd_support, Good point. Open osta/inc/staff-foot.html and add a new line between Lines 44 and 45 and insert the following: $('#assignId').sel...

I am not sure what you mean. Everything seems to work as far as I can tell. Please explain.

Or, better yet, please upgrade to osTicket Awesome for osTicket 1.17.2 (Revision 1), which is available now.

Hi itd-ap@casscountynd.gov, It's not broken, but I can see the issue in your screenshot. The bar at the top is called the Sticky Bar. You must be us...