Theme Information
osTicket v1.10.4 // osTicket-Awesome-1.10.4-v1.0
Your Software Environment
PHP 5.5.38-1~dotdeb+7.1 // MySQL 5.5.60 // Apache/2.2.22 (Debian) web server
When people reply to a ticket normally it shows in your own tickets with big font, so you know someone have replyed to a ticket.
This does not happen with awesome osticket, is it and error in my installation? I know you can still see in open tickets that they have replyed.
But the problem is when you have more then 100 open tickets its really a nice feature to see it in your claimed tickets too.
Hmmm I'm sorry @Energy but I cannot think of what you must be referring to.
Can you send a detailed explanation or -- better yet -- a screenshot?
FYI I did figure out what you are referring to.
I disabled the bold font a long time ago because I feel it makes the ticket list look too cluttered.
I do see what you mean about being useful, however, so I'm trying to think of a compromise to implement in a future release.
It is on the list! Stay tuned.
Just to add, this is a feature that we'd love to use as well. It was helpful seeing which tickets were replied to by a client last when they are bold. When a agent replies to the ticket, it's no longer bold on the dashboard so it allows me to easily track who has been responded to and who hasn't.
Thanks,
Noted. I will reintegrate this into the 1.12 release.