Have you checked these first?
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Theme Information
osTicket v1.10.4 // osTicket-Awesome-1.10.4-v1.0
Your Software Environment
PHP 5.5.38-1~dotdeb+7.1 // MySQL 5.5.60 // Apache/2.2.22 (Debian) web server
When people reply to a ticket normally it shows in your own tickets with big font, so you know someone have replyed to a ticket.
This does not happen with awesome osticket, is it and error in my installation? I know you can still see in open tickets that they have replyed.
But the problem is when you have more then 100 open tickets its really a nice feature to see it in your claimed tickets too.
Hmmm I'm sorry @Energy but I cannot think of what you must be referring to.
Can you send a detailed explanation or -- better yet -- a screenshot?
FYI I did figure out what you are referring to.
I disabled the bold font a long time ago because I feel it makes the ticket list look too cluttered.
I do see what you mean about being useful, however, so I'm trying to think of a compromise to implement in a future release.
It is on the list! Stay tuned.
Just to add, this is a feature that we'd love to use as well. It was helpful seeing which tickets were replied to by a client last when they are bold. When a agent replies to the ticket, it's no longer bold on the dashboard so it allows me to easily track who has been responded to and who hasn't.
Thanks,
Noted. I will reintegrate this into the 1.12 release.
Hi guys,
I didn't keep my promise... this wasn't included in the 1.12 release after all. I will include something in the next release for sure.
In the meanwhile, you can easily add this functionality back by adding some CSS to your /osta/user-styles.css file.
The following code will display tickets with new replies in a darker text:
td[style="font-weight:bold"].osta_subject a {
color: #0c3d50 !important;
}
If you really want to go nuclear you can use a bold font instead:
td[style="font-weight:bold"].osta_subject a {
font-weight: 600 !important;
}
Thanks for the workaround for now, is there a particular place that should be added into that file or is the end OK?
The file exists exclusively for you to add your own CSS modifications. So — until you do — it is blank.
Sorry to bring up an old topic, I put
td[style="font-weight:bold"].osta_subject a {<br />
color: #0c3d50 !important;<br />
}
in the user-styles.css under /osta and it doesn't appear to be changing anything. Is there anything that needs to be done for this to take effect? For another example I started a topic to increase the font size of the tables on the scp page and that didn't appear to do anything either. The code for that was
table.list tbody td {<br />
font-size: 12px;<br />
}
I'm sure I'm missing something.
Thanks,
I need this feature too