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Its not possible to transfer a ticket to another department anymore

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Posts: 21
Topic starter
(@fachmarkt)
Member
Joined: 8 years ago

As you see on my screenshit, at the place your normally can transfer a ticket theres is now a dropdown where you can close a ticket... like open, in progress, closed...

please fix. Thank you!

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3 Replies
Posts: 1177
Admin
(@stevland)
Member
Joined: 2 months ago

Oh! I'll look into this... thank you.


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Posts: 21
Topic starter
(@fachmarkt)
Member
Joined: 8 years ago

Thank you, stevland πŸ˜‰


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Posts: 3
(@wiranov)
Member
Joined: 7 years ago

Alternatively you can click in current department name to select department to transfer


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Posts: 1177
Admin
(@stevland)
Member
Joined: 2 months ago

Sorry for the delayed response.

This will be fixed in the next release. In the meantime it is a very easy fix:

  • open /include/staff/ticket-view-inc.php
  • remove data-dropdown="#action-dropdown-statuses" from line 93

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