i find in faq that there is a permission error if theme settings are not saved
but I have no access to shell, only FTP and I upload packeg on my main site and in test (fresh site) both are last release
but when i try to save config of theme modification i GOT a
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La pagina non funziona<br />
supporto.domarc.it al momento non è in grado di gestire la richiesta.
HTTP ERROR 500
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i try to set permission os OSTA folder, very large permission but no way to solve the problem
Hi @domarc,
I recommend installing the latest release, osTicket-1.12-Awesome-102. All of the theme options have been moved into the database with this release. File permissions will no longer be an issue.
Please let me know if upgrading solves your issue so that I can mark this support request as resolved.
I do with last release of osticket and awesome
no way to save info
I am looking at your installation source code.
It is missing huge sections of code. I think there must be files missing.
You should upload all of the osTicket Awesome files again, and make sure there are no transfer errors in your FTP app.
I upload zip file
unzip all
copy every file in upload folder to root of osticket installation overwriting everything
do this many time in new installation and no change in result